Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Mcon Group Mexico Review

What do you like best? Is extremely easy to use. We like that zoho has a free but in our case we will use the profesional to cover all our needs. Easy to upgrade should you need more users. Other feature we like and we will implement is the integration with twilio to come over with calls. What do you dislike? In the time that we have been testing zoho, we have not found any functionality that does not have zoho, in fact currently we have not finished the configurations within zoho desk to ...

An application that improves the relationship between the company and its customers.

What do you like best? What I like most about Zoho Desk is that it has available to users an Android version that allows using this tool from any device with Internet access. This is very good since we can work from the street or our house. In the same way it allows me to customize my account. It integrates very well with other applications. It has a very simple user interface so the learning curve is not pronounced. It is economical and competitive with other applications. What do you ...

Lots of functionalities with reasonable prize tag

What do you like best? What I like the best about Zoho Desk is that it provides many different functionalities, and most of them are highly customizable. And under free plan, you can enjoy many functionalities, which should be enough for team with small size. The customer support team of Zoho Desk replied timely to almost all of my questions (mainly via email and they are very willing to do a live demo with you. What do you dislike? What I don't like about Zoho Desk is that the ...

A useful tool for support and customer service.

What do you like best? Zoho Desk is a very complete tool that has allowed us to provide a better service to each of our customers in recent years. Zoho Desk offers a very good, detailed and complete analysis that allows us to make the necessary adjustments to improve more and more. It synchronizes very well with other applications. It has an intuitive interface that allows even a child to use this application since he practically does everything for us. It is economical, adapts to every ...

easy to implement from developer side and easy to use from User side

What do you like best? The best thing about the zoho is it's super easy to start with the support system in an application. and for user it much more easier to use it and raise a ticket from developer end we can easily get the ticket regarding bug for any service issue, and the more best part is the FAQ which add more value to the product and it have live chat feature which is like super adon to the application where user can easily contact the technical team without any issue, and ...

Awesome!

What do you like best? Its a great platform for beginers and I really enjoying the platform. What do you dislike? Should have been more user friendly. I'm finding little difficulties in installation. What problems are you solving with the product? What benefits have you realized? its really helpful to solve the pending tasks with in the team.

Zoho Desk en mi empresa

What do you like best? Me gusta que su funcionamiento eficienta los tiempos y la calidad de las respuestas. Zoho Desk es una herramienta que ha permitido facilitar la visión de atención a cliente en nuestra empresa. A los clientes les facilita el acceso a su atención por diferentes vías de comunicación. Lo que mas me gusta es que permite dar a cada cliente atención personalizada según las necesidades y la naturaleza de sus requerimientos optimizando los tiempos y permitiendo canalizar ...

Zoho desk is an efficient service for tickets

What do you like best? I love the ability to organize tasks and accompaniment that the zoho desk offers, with you can follow in detail the progress of a ticket from the beginning to its conclusion, with various information of his route, information as an official who attended, schedules and date, time of response, level of customer satisfaction with the service and etc, this helps us to maintain a quality control and also to know exactly which official to consult in case of any problem or ...

It's overwhelming but also frustrating.

What do you like best? It has a lot under the hood to work with and to build it based on our needs within the company. What do you dislike? The gripe I have is that some of the things we want to customize but are not unfortunately and we don't need certain fields and it's a shame that we have to leave these blank when it couldn't easily be removed and not clutter on the tickets. What problems are you solving with the product? What benefits have you realized? Customers and clients issues ...

Excelente herramienta.

What do you like best? Zoho Desk ayuda de manera increible a la gestion de mis reportes para problemas que presentan mis clientes. What do you dislike? Me gustaria que fuese mas intuitivo y facil de utilizar. What problems are you solving with the product? What benefits have you realized? Las solicitudes que necesitan atencion inmediata de mis clientes.