Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Zoho Desk

What do you like best? Simples de Utilizar e bastante customizável. What do you dislike? Vínculo de contas, liberação de acesso e login em duas etapas. Recuperação de senha também é dramática. What problems are you solving with the product? What benefits have you realized? Maior produtividade e gestão da equipe.

Zoho Desk is awesome

What do you like best? Being able to make sure the customer is responded to on time What do you dislike? I have not tested the system long enough What problems are you solving with the product? What benefits have you realized? None as of yet

It's Great!

What do you like best? It's simple to manage tickets, contacts and source of origin, Contains several tools to generate reports and statistics of support. What do you dislike? it can improve their task to view in some methodology like kanban. Recommendations to others considering the product: It's necessary to desing a person to admin and configure What problems are you solving with the product? What benefits have you realized? I reduce bottle necks in chanels like email, and give ...

Great functionality

What do you like best? The customization is easy and intuitive. You can create custome forms and create macros with ease. What do you dislike? Only 10 commands maximum for a macro. A macro can't call another macro. Would like to see more options for macro commands. What problems are you solving with the product? What benefits have you realized? Keeping track of all service requests and being able to determine where most of our time is spent.

Liking but not loving

What do you like best? I like that it is easy to answer costumers quickly. I like the templates. What do you dislike? The variables for templates sometimes fail (like first name. Some small details like: could have a copy button to help you copy the email of the client quickly without having to select and copy. The product is very complex to understand. There are hundreds of customisations. What problems are you solving with the product? What benefits have you realized? Trying to ...

Using it for Heat Ticketing workflows

What do you like best? Allows flatfile batch upload where my team can work from and give me reporting What do you dislike? Looking for more online support to self serve setup What problems are you solving with the product? What benefits have you realized? too early to tell

Zoho Desk helps us meet the needs of our customers and suppliers

What do you like best? Zoho Desk is a great platform to manage different channels with customers. It has a nice user interface, easy to use, especially for users who are not familiar with computers. It has a control panel, where the options can be overwhelming, however, everything is arranged so that it is very easy to locate each function. I like your notification system, which keeps us abreast of each incident. Also its generator of reports, which offers each detail of each incident. ...

Zoho Desk

What do you like best? Ticketing and HelpDesk has gotten easier with Zoho Desk and integrating PBX Call centers - Slack and a couple of other apps makes our life easier than ever. I like the usability of the platform and is very user friendly to our customers and colleagues. I would think that this is a in-all, the best Help Desk software a support company would need, making their work better and quicker every day! Assignment rules - Workflow and automations makes everything run better ...

A service to generate tickets that has helped us a lot in the company.

What do you like best? What I like most about Zoho Desk is the system that allows us to generate tickets to attend our customers one by one. Thanks to this application we guarantee quality attention to our client portfolio without leaving anyone out. The analytics of this software is very good and detailed which allows us to know the workflow and how many people we are attending. The user interface is very simple and intuitive. The prices in the same way are competitive. What do you ...

The best user assistance software I've used.

What do you like best? Zoho Desk offers a business plan for free, ideal for those users who want to know a little more about this software. The service is compatible with several devices so I can work perfectly from my desktop computer, from my tablet or from my mobile phone. Zoho Desk has a friendly user interface that makes everything easier. The ticket generation system is very well designed. In a general way I can say that Zoho Desk is an extraordinary work tool. What do you dislike? ...