Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Great so far!

What do you like best? The integration is what is most exciting to our team at present... What do you dislike? So far, I have not seen anything to dislike, honestly. What problems are you solving with the product? What benefits have you realized? We are not yet far enough along to really be able to tell.

Easy to use and highly flexibletiketing system

What do you like best? The learning curve is very flat - even for low tech agents it is very easy to learn how to use the platform. The mobile apps work perfectly The easiness of creating customized reports on the fly is a plus What do you dislike? During our trial there was not any major issue detected by the team. The only remark was about the Portuguese - Portugal language was not availuable What problems are you solving with the product? What benefits have you realized? Major ...

We found Zoho Desk to be smooth and efficient with good custom options

What do you like best? I like that the Help Center takes ten minutes to set up and deploy. The ability to represent multiple departments and silo these departments across users, light agents and end users is indispensable for our workload distribution, permissions to access knowledge base articles and workflow design. Zoho Desk supports a live chat, and this is the quickest way to communicate with other people. Also, Zoho Desk has a user interface that is so simple to comprehend and ...

good for HelpDesk support

What do you like best? easy and simple, but I still testing. I want to have more time to do it What do you dislike? did not finish my evaluation, I want to have more time to do it What problems are you solving with the product? What benefits have you realized? did not finish my evaluation

Short review

What do you like best? The very intuitive UX / UI Analytics functionality What do you dislike? No being able to snooze a ticket if i wait for 3rd parties What problems are you solving with the product? What benefits have you realized? Bundling internal and external communication

Zoho with experience

What do you like best? I like the ease with which it allows us to work, it allows us to track the tickets and manage them, also the reports are very useful and complete. What do you dislike? I do not like the filters I think I should leave order by column, to do it has a filter, but it does not seem very intuitive Recommendations to others considering the product: I think is very helpful an easy of use, y has very complete reports What problems are you solving with the product? What ...

Nice software

What do you like best? This is a nice software for client's assistente What do you dislike? Nothing, it's all ok, perfect program and simple Recommendations to others considering the product: I have no tips What problems are you solving with the product? What benefits have you realized? It's good, its simple and fast. you can use it in office or privately

Enterprise-Grade Desk support built for SMBs!

What do you like best? Zoho Desk is built from the ground up to be more accessible for those of use who don't have the budget for big spends on support infrastructure, and is still flexible and expandable enough to suit the needs of most customer service or technical service teams. What do you dislike? User interfacing changes sometimes without warning, the documentation quality varies. Recommendations to others considering the product: If you're not sure if a desk solution is right ...

Zoho Desk used for helpdesk for Zoho Creator app

What do you like best? The multichannel option which allows customer users to contact via different sorts of channels (email, webform, live chat, etc.. And, the possibility to generate tickets through multiple channels. What do you dislike? Downside of Zoho Desk, as with any automated process tool, is that it is possible to record a lot of information. This forces one to record a lot of information to get the most out of any tool (not only Zoho Desk which is not always useful afterwards ...

Great Experience so far

What do you like best? Features and customization are plentiful to meet the needs of the company What do you dislike? Some features could be more user friendly to customize What problems are you solving with the product? What benefits have you realized? So far some of the customization are not user friendly to get specific tasks done.