Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Zoho Desk

What do you like best? user friendly dashboard, able to create customizable roles What do you dislike? limited account creation, Limitations to features as the software variant What problems are you solving with the product? What benefits have you realized? email automation & timely response

Zoho Desk integrates perfectly into our support channels.

What do you like best? As a mid-sized business starting its growth into a corporation, Zoho Desk gives us the metrics we need and the flexibility we can all benefit from. Its incorporation into Slack and our existing Office365 subscription makes it seamless for our office to use. What do you dislike? I haven't found too many downsides to using Zoho Desk, but I did find some of the menus a little cumbersome to navigate. The instructions to link Zoho with Office365 were a little outdated, ...

this is amazing experience for zoho desk

What do you like best? my favorite function in zoho desk is that it is in cloud desk, don't deploy in native. all work flow follow ITIL framework, so you don't worry about studying it hardly. it is too cheaper than other system, and easier. What do you dislike? i think it is sometimes not a bit stable, it can't accept my data, or can't save it. it seems that it is related with my browser, but when I changed some other browsers, the issue still exist. so this is not proper with me. but ...

Everything you need

What do you like best? It has all the basic features you need, with simple integrations to other ZOHO Apps, and 3rd party systems such as JIRA What do you dislike? It would be good to see ZOHO CRM and ZOHO Desk have the same appearance. There are a few small differences that are a bit inconvenient, as a user; slightly different names for things or buttons in different places. What problems are you solving with the product? What benefits have you realized? We have a product trial for our ...

One of the best UIs in the game

What do you like best? The UI is very slick and clean. Easy to use and to understand its functions. Assigning of tickets is really fast, the history tool is really clean and well balanced and the activity panner is such a sweet feature to have. The routing system is really easy and works well. What do you dislike? Lack of integrations (ex. whatsapp and products from Zoho CRM makes the price per agent not of a great value. What problems are you solving with the product? What benefits ...

Still Learning, but so far so good

What do you like best? It is easy to use, intuitive, and offers excellent ticket management What do you dislike? There's a pretty significant learning curve if you've never used a similar app Recommendations to others considering the product: If you use Zoho CRM or Zoho Assist, this is a flawlessly integrated product What problems are you solving with the product? What benefits have you realized? I'm more easily prioritizing my day

Customer support

What do you like best? i lover the quick of the response from the customer support team, their assist in customizing the system as possible, the ui and ux are amazing, everything is easy to use so i didn't find any difficulty in using the software, i hope they could integrate directly with another software hope they could do that as soon as possi What do you dislike? i don't think that i found anything annoying me, everything is perfect, but if they could improve the integration part ...

Ease of Use

What do you like best? Zoho desk is easy to use, quick to configure and go live What do you dislike? I looked for Getting Started guide for formal step by step start. also looking for video tutorial Recommendations to others considering the product: don't wait, start now What problems are you solving with the product? What benefits have you realized? Notified about mu client troubles in quick and organized way

Excelent software

What do you like best? It's very complete and intuitive. We're still on trial. What do you dislike? No cons at the moment. We're still on trial.. What problems are you solving with the product? What benefits have you realized? Keep tracking of incidents and their severity

Good chat system

What do you like best? User-friendly online interface. Quick response. What do you dislike? Poor notifications especially on Android app and MS Teams link. What problems are you solving with the product? What benefits have you realized? Better customer enquiry handling.