Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

A Very Economical Solution To Ensure Service Delivery

What do you like best? One of the best products for customer service that can help you achieve greater customer happiness and build a lasting relationship with them. It combines interaction with email, phone calls, chats, social network platforms on a single platform. This simplifies the process of obtaining a request for customer support, and allow us to serve our customer in a faster way. What do you dislike? Need some time to study and setup system before start, but i think it is ...

Flexible and easy to setup

What do you like best? I like that Zoho Desk is flexible. There are custom fields and automation which allow to do pretty much anything. What do you dislike? The interface isn't bad, but it's a bit bland. The CSS could be improved to make the interface more lively and easy to read. What problems are you solving with the product? What benefits have you realized? I'm trying to track my service cases.

Still Learning, but so far so good

What do you like best? It is easy to use, intuitive, and offers excellent ticket management What do you dislike? There's a pretty significant learning curve if you've never used a similar app Recommendations to others considering the product: If you use Zoho CRM or Zoho Assist, this is a flawlessly integrated product What problems are you solving with the product? What benefits have you realized? I'm more easily prioritizing my day

Everything you need

What do you like best? It has all the basic features you need, with simple integrations to other ZOHO Apps, and 3rd party systems such as JIRA What do you dislike? It would be good to see ZOHO CRM and ZOHO Desk have the same appearance. There are a few small differences that are a bit inconvenient, as a user; slightly different names for things or buttons in different places. What problems are you solving with the product? What benefits have you realized? We have a product trial for our ...

this is amazing experience for zoho desk

What do you like best? my favorite function in zoho desk is that it is in cloud desk, don't deploy in native. all work flow follow ITIL framework, so you don't worry about studying it hardly. it is too cheaper than other system, and easier. What do you dislike? i think it is sometimes not a bit stable, it can't accept my data, or can't save it. it seems that it is related with my browser, but when I changed some other browsers, the issue still exist. so this is not proper with me. but ...

One of the best UIs in the game

What do you like best? The UI is very slick and clean. Easy to use and to understand its functions. Assigning of tickets is really fast, the history tool is really clean and well balanced and the activity panner is such a sweet feature to have. The routing system is really easy and works well. What do you dislike? Lack of integrations (ex. whatsapp and products from Zoho CRM makes the price per agent not of a great value. What problems are you solving with the product? What benefits ...

Customer support

What do you like best? i lover the quick of the response from the customer support team, their assist in customizing the system as possible, the ui and ux are amazing, everything is easy to use so i didn't find any difficulty in using the software, i hope they could integrate directly with another software hope they could do that as soon as possi What do you dislike? i don't think that i found anything annoying me, everything is perfect, but if they could improve the integration part ...

Ease of Use

What do you like best? Zoho desk is easy to use, quick to configure and go live What do you dislike? I looked for Getting Started guide for formal step by step start. also looking for video tutorial Recommendations to others considering the product: don't wait, start now What problems are you solving with the product? What benefits have you realized? Notified about mu client troubles in quick and organized way

Excelent software

What do you like best? It's very complete and intuitive. We're still on trial. What do you dislike? No cons at the moment. We're still on trial.. What problems are you solving with the product? What benefits have you realized? Keep tracking of incidents and their severity

Good chat system

What do you like best? User-friendly online interface. Quick response. What do you dislike? Poor notifications especially on Android app and MS Teams link. What problems are you solving with the product? What benefits have you realized? Better customer enquiry handling.