Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Solid platform

What do you like best? The platform is easily customized and user friendly What do you dislike? We had to figure out how to properly adapt the program to our own workflows What problems are you solving with the product? What benefits have you realized? We use this for our internal helpdesk across HR, Finance, Workforce, and facilities departments.

Great tool for my needs

What do you like best? I am evaluating different tools to build a knowledge base and provide basic customer support - with focus on the former. Looks like Zoho Desk offers just what I need and for a reasonable price. Their knowledge base builder is great. I like the way you prepare articles and categorize them. The support for themes and customization is also pretty nice. The ability to re-upload screenshots will be huge once the product starts changing. What do you dislike? The ...

I can find my all requirements in this portal and it's very usefull.

What do you like best? Tickets Customization and off the shelf usage of tickets form What do you dislike? haven't encountered anything yet and would like to use it further What problems are you solving with the product? What benefits have you realized? Ticketing System and finance

Quick and Easy Helpdesk

What do you like best? Awesome experience . Easy to setup and use. The pricing structure is very encouraging. What do you dislike? Nothing . All the things I am interested in are there What problems are you solving with the product? What benefits have you realized? Reducing the clients call the owners for every small task.

Zoho desk review

What do you like best? Easy to use and very intuitive. Having no particular experience in B2C CRM, I found it good tool What do you dislike? As said above, interface is easy to use. However took me some time to get around it. What problems are you solving with the product? What benefits have you realized? Helps me track my user flow

Experiencia en Zoho Desk

What do you like best? Zoho Desk , nos ha apoyado en cumplir con nuestos objetivos de Tickets y cumplimiento del SLA a su vez de tener una vision en un dashboard What do you dislike? EL precio del mismo es un poco elevado y mejor deseamos que se arme un plan que se ajuste a nuestro bolsillo Recommendations to others considering the product: Los Beneficios What problems are you solving with the product? What benefits have you realized? Los principales problemas que teniamos es ...

The best email support tool yet

What do you like best? The vast amount of features, the look and feel, design, automation tools and ease of use What do you dislike? Lack of good Chat, Phone and WhatsApp integration Marketplace and integrations, in general, isn't that great What problems are you solving with the product? What benefits have you realized? Ticketing system for my support team

Need to test it more

What do you like best? One think I like you can integrated with Teams. What do you dislike? The support is not that great. It's hard to get help What problems are you solving with the product? What benefits have you realized? Been able to assign tickets using teams. It allows us to have more control over the tickets we received.

Very useful for our company

What do you like best? We tried Zoho desk and it was very simple to use. It has really helped us manage our customer issues more efficiently and also made our support staff more accountable. Defintely one of the best and most affordable options out there. What do you dislike? Took sometime to setup. Specially email configuration What problems are you solving with the product? What benefits have you realized? 1. Handling customer care issues faster and more efficiently 2. Making ...

Nice tool to manage tickets in our online shop

What do you like best? - It is an easy tool for a growing online shop to organize customer wishes - Better overview to open customer wishes - Easy to automate with Zapier What do you dislike? - Less examples to test worksflows before upgrading What problems are you solving with the product? What benefits have you realized? - Better customer support