Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

this is very interactive and have cool feature like chat support and offline ticket system.

What do you like best? app integration. There are lots of apps with zoho desk can integrate. What do you dislike? no much video available which explain how do it ? What problems are you solving with the product? What benefits have you realized? working from home we are not available on phone support so chat support is really cool.

Easy to use

What do you like best? Extremely Easy to use and very intuitive. What do you dislike? limited inventory functionality during setup What problems are you solving with the product? What benefits have you realized? collaboration with CRM

Zoho Desk is amazing

What do you like best? Zoho Desk is an amazing tool. All my objectives have been achieved with the tool in everything related to Help Desk. Their Blueprints are incredibly useful and incredibly easy to implement. SLA escalation is extremely useful and equipment management makes it very easy to manage. What do you dislike? It was not so easy to understand the difference between Workflows and Blueprints, due to the names of each and my understanding of the functionality of each. ...

Very Intuitive Ticket Platform

What do you like best? The feature I like the best is the ability to send emails within a ticket rather than posting responses. You can bring a third party into a ticket, and then reply directly to a customer. Because the platform is set up as email, you can clearly see what you are sending, rather than setting up triggers as you do in Zendesk. What do you dislike? When creating a ticket, you have an option to send it as an email. I think better functionality would be if you are not ...

Intuitivo y fácil

What do you like best? es fácil de usar, vas navegando y entendiendo la lógica del funcionamiento de manera rápida y simple What do you dislike? el tipo de letra y el tamaño de letra no es de mi agrado, me parece que puede ser mayor What problems are you solving with the product? What benefits have you realized? Tener todos los canales de contacto en una sola cuenta. Centralizar toda la información fue increíble

Looks Good So Far

What do you like best? We are currently evaluating Zoho Desk and have been trialling for a few weeks now. We like what we see from the ability to have multi-channel support, the helpdesk knowledge base, the separation of support teams dealing with different products and catering for their specific process flows through various automated and smart working tools, this product is a fraction of the cost of Zendesk and yet much more customisable. What do you dislike? The support is ...

Very Efficient. Easy to set up.

What do you like best? Allows for multiple users and tracking of issues by 1 or many. What do you dislike? Cost. Would like to see flat price per user group. What problems are you solving with the product? What benefits have you realized? Multiple support staff replying to the same ticket with differing information/solutions.

Great Help Desk Application

What do you like best? Ease of use, customizable, lots of functionality. What do you dislike? Have not experienced any issues at this point in time. Recommendations to others considering the product: Give it a try. You will be happy with it. What problems are you solving with the product? What benefits have you realized? Providing reliable, manageable and prompt support to our clients faults. Also the ability to provide the clients with detailed resolutions and fixes.

Really useful to organize sales team

What do you like best? We didn't use any Help Desk before but we are very satisfied with the performance and and the UX. We will continue using it. What do you dislike? It would be grate to integrate whatsapp. What problems are you solving with the product? What benefits have you realized? With e-mails you don't "close" the issue, you just leave the email behind so it's confusing and really messy in team collaboration. With Desk you just close the ticket and move on. The ...

Zoho very good quality for the price

What do you like best? I really like that Zoho is easy to integrate with other tools, like Jira for example. For us it was very important to find a tool which will give us the possibility to monitor the Jira issues in the support tool. I also enjoy very much the assistance which I am receiving each time when I write to support Zoho. What do you dislike? I sometimes feel that the application is moving quite slow and I experience some screen freeze. What problems are you solving ...