Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Great Help Desk Solution !

What do you like best? It is simple, intuituive and easy to use. It has great features and it meets my business needs - Departments / Teams / SLAs. Zoho Help desk is easy to use and it has a variety of features for going through your tickets. Great Ticketing Management. Its very basic and you can create different ticket systems for your clients as well.Did not encounter any major bugs. Reportings has a nice view - graphical displays easy to read and analyze data from back end to ...

Neat and well organized ticket management

What do you like best? All the information is compact and neat, it's easy to use and pretty much everything makes sense! Love the way resolutions function, as well as comments in the thread. What do you dislike? Blueprints are fairly annoying and unhelpful Recommendations to others considering the product: Highly, highly recommend this product. It is leaps and bounds over competitors that I have used in previous jobs. What problems are you solving with the product? What ...

Zoho Desk

What do you like best? Nice, clean and friendly interface. Very intuitive and easy to use. What do you dislike? We are at the early stages of implementing desks and have yet to find any obvious issues or concerns. All positive so far. Recommendations to others considering the product: Absolutely. So far it is has all the functions and power we need coupled with ease of use to make significant improvements on how we operate. What problems are you solving with the product? What ...

good experience

What do you like best? ticketing system is flawless and easy to use What do you dislike? nothing to dislike, its a good tool to integrate What problems are you solving with the product? What benefits have you realized? no problem faced

Very useful and simple

What do you like best? integration with social media and convert messages and posts into tickets What do you dislike? no think it is a very good and useful product just I will be happy if the integration between Zoho desk and Instagram feature added What problems are you solving with the product? What benefits have you realized? Receive messages from social media into tickets

Excelente experiencia com o Zoho Desk

What do you like best? O zoho desk possui a melhor base de conhecimento estruturada What do you dislike? Acredito que poderiam melhorar os preços dos módulos para atender as necessidades mais especificas What problems are you solving with the product? What benefits have you realized? Nao tive problemas para utilizar a plataforma

This App is neat. I love the integration with Google Calendar and the possibility to get all in one.

What do you like best? I love the integration with Google Calendar and the possibility to get all in one. What do you dislike? Support. I have had no problem, but some people complaint they take long to answer the phone What problems are you solving with the product? What benefits have you realized? Ticketing and scheduling system for my customers and my staff. Make the run of my business fan again.

Easy to use and quite powerful

What do you like best? We've tried multiple help desk solutions and this has been the best so far. A big winner for us as a small business was the iPhone app so that we could be alerted to and deal with tickets on the go. What do you dislike? The ticket layouts can be a bit rigid, but we've made it work. Recommendations to others considering the product: Take advantage of the free trial. What problems are you solving with the product? What benefits have you realized? We ...

Flexibilidade

What do you like best? Permitir criar vários fluxos de trabalho e incluir campos personalizados What do you dislike? poderia ter uma versão APP desktop, as vezes é melhor trabalhar na máquina do que Web What problems are you solving with the product? What benefits have you realized? Controle personalizado de chamados por cliente

Best tickets administration platform

What do you like best? Our company uses the zoho desktop for all customer service requests. On the same centralized platform What do you dislike? We like everything and it works perfect for the needs we have What problems are you solving with the product? What benefits have you realized? We have our support team working at zoho desk