Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Zoho Desk is integral to my consulting business

What do you like best? It gives me the ability to have customers create their own issues and helps me track development on those issues without juggling emails and text messages What do you dislike? I wish I could add custom ticket statuses Recommendations to others considering the product: My clients love using the app to create tickets What problems are you solving with the product? What benefits have you realized? I'm using it to track bugs in my software. The benefit ...

KB and Forums are very customizable

What do you like best? The KB and Forum are very customizable, more that other helpdesks we have tried to date, and for our application this is more important than the ticketing. What do you dislike? Pre sales support is not the best to be honest Recommendations to others considering the product: As a complete help desk solution I think ZohoDesk has more of a complete offer when it comes to the self help KB and forums What problems are you solving with the product? What ...

Excellent Tool for Managing client expectations

What do you like best? Everything is integrated with the other Zoho Apps What do you dislike? Too little training videos available which is hindering fast progress What problems are you solving with the product? What benefits have you realized? Client complaints are now visble and measurable for service improvement

Good support desk and management

What do you like best? It is very easy to handle and the interface is also very nice What do you dislike? The free version also having trial period What problems are you solving with the product? What benefits have you realized? I could manage all the unorganized call management and asses the performance of my employees

A Robust and Comprehensive Suite of Business Tools

What do you like best? The wide range of business tools under one roof and interconnected. What do you dislike? The user experience is a little dated compared to competitors. What problems are you solving with the product? What benefits have you realized? Customer communication issues in the eCommerce space.

Best Cloud MSP helpdesk solution!

What do you like best? The option to have separate help desk portals with different email boxes for each department / organization / product, yet manage all from a single portal. What do you dislike? Marginally expensive for Asian region businesses. But still justifiable! SMTP Configuration should also provide a bit more info on setting up SPF. Recommendations to others considering the product: User friendly, can be fully customized according to your needs, loads of features to ...

Increased work productivity in customer service

What do you like best? Zoho Desk has been our main tool to properly manage our work, track errors through incident scheduling and efficient task scheduling. It provides collaboration tools so the whole team can increase their productivity, thanks to proactive chat, screen sharing, even with task assignment management and performance analysis. These tools help improve our customer service, offering a better service every day, always prioritizing the attention our customers receive. Our ...

good application for ticketing

What do you like best? fitur marco and ticketing with numbering and SLA What do you dislike? use a programing language ? overall is good What problems are you solving with the product? What benefits have you realized? yes, about ticketing, SLA complain customer

All that a company needs to manage support

What do you like best? Its super easy to use and has pretty much everything. What do you dislike? Nothing I have noticed so far. Its a cool app What problems are you solving with the product? What benefits have you realized? Easy Support tickets management Escalation management Task Routing

So far seems very flexible and great customer support

What do you like best? Git flow seems to be working great and is very flexible What do you dislike? lack of native RTL and hebrew support, to my understanding it requiers a different company to take of that Recommendations to others considering the product: Free some time for implementation as there is a lot to custom and change What problems are you solving with the product? What benefits have you realized? Transforming lots of sticky notes to tickets and using better ...