9.7
Spot Score
Efficient support for all your business needs.
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Starts from $7/user/month when yearly
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 2701-2710 out of 4147
AB
Adam B
07/20/20
Great Experience
What do you like best? User Interface of the product is great and makes it easier to service customers What do you dislike? Nothing as such, but sometimes times the server goes down Recommendations to others considering the product: Make sure you understand the whole concept of Desk Softwares. What problems are you solving with the product? What benefits have you realized? Creating a priority pipeline for our customers
AI
Administrator in Retail
07/20/20
Fast deployment, great Blueprint feature
What do you like best? The Blueprint feature is a must for complex routings and flows What do you dislike? Centralised multilingual scenarios not easy What problems are you solving with the product? What benefits have you realized? Our helpdesk was struggling to be up to date and give a good service. The platform is easy to deploy and easy to integrate with our ERP. We now have a centralized helpdesk, which supports alls of our complex flows and routings. Onboard time for new ...
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ES
Executive Sponsor in Transportation/Trucking/Railroad
07/20/20
ZOHO Desk deployment
What do you like best? Full and Complete product and easy to deploy What do you dislike? no missing point to date. Consider as an internal project including some organizational topics. Recommendations to others considering the product: Professional and simple solution to deploy an heldesk organization. What problems are you solving with the product? What benefits have you realized? consolidate tasks in a heterogeneous environment and allow more effective collaboration and ...
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DL
DNA-TECH L
07/20/20
Typically excellent ZOHO so far
What do you like best? Configuration options, cutomer messaging What do you dislike? Not as clear as I'd like in lists but getting there What problems are you solving with the product? What benefits have you realized? I found Autotask very difficult and messy to communicate with customers. Zoho is far supoerior that way. Also ticket history is much clearer and manageable.
AI
Administrator in Apparel & Fashion
07/20/20
Reasonable helpdesk
What do you like best? The price is reasonable compare to another helpdesk What do you dislike? The interface little bit confusing, gotta learn more Recommendations to others considering the product: Just try it and find your self What problems are you solving with the product? What benefits have you realized? The ability to manage my customer support activities efficiently. Allows me to assign, track and set up alerts on help desk tickets easily
AI
Administrator in Information Technology and Services
07/20/20
great
What do you like best? smooth and intuitive. Well done and good interface What do you dislike? need premium plan to integrate with zoho projects Recommendations to others considering the product: none yet What problems are you solving with the product? What benefits have you realized? streamline production and support flow.
AI
Administrator in Computer Software
07/19/20
I LOVE IT THE BEST DESK APP FOR MY CLIENTS SUPPORT
What do you like best? KNOWLEDGE BASE AND THE WAY TO ADMIN TICKETS What do you dislike? ONLY THAT NO BODY IS CONTACTING ME TO MAKE THE SELL OF THE PRODUCT What problems are you solving with the product? What benefits have you realized? BETTER ADMIN OF MY TICKETS
GM
George M
07/19/20
perfect and very helpful for service center ,business as a whole
What do you like best? notification and phone with sms integration What do you dislike? setting up integration is little kinda difficult to put the pieces together as first user Recommendations to others considering the product: zoho is not complicated even the beginner can understand from day one , it is the best choice, i love it What problems are you solving with the product? What benefits have you realized? zoho desk has made my life very easy for customer information ...
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KL
Khushboo L
07/19/20
One stop solution to all your customer queries
What do you like best? auto generation of tickets from all the social platforms What do you dislike? Less features available for free tier..it is abot costly. What problems are you solving with the product? What benefits have you realized? Customer service as well as desk integration with crm
AI
Administrator in Computer Software
07/19/20
Very good for startups
What do you like best? It offer almost all solutions for free that required for s startup to grow What do you dislike? Interfaces feels little slower compared to modern trends What problems are you solving with the product? What benefits have you realized? Customer support for inbount tickets
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
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