9.7
Spot Score
Efficient support for all your business needs.
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Starts from $7/user/month when yearly
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 2691-2700 out of 4147
DH
Diana H
07/23/20
great
What do you like best? how easy to use and customizable it is the app What do you dislike? so far theres no issues from my end, perhaps it would be a good idea to get integration with other social media channels such as linkedin , instagram or youtube Recommendations to others considering the product: just watch the webinars available on line and you will be able to set up your own app What problems are you solving with the product? What benefits have you realized? ...
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MN
Mustafa N
07/23/20
Kolay kullanışlı ve ihtiyacımız olan fonksiyonlar mevcut.
What do you like best? Kolay kullanımı, anlaşılır arayüzü, marketi ve farklı uyuglamalar ile entegrasyonu çok güzel. What do you dislike? PErformansı biraz daha iyi olabilir. sayfa açılış süreleri gibi What problems are you solving with the product? What benefits have you realized? müşteri destek hizmetleri
AI
Administrator in Telecommunications
07/23/20
Zoho Desk is looking good
What do you like best? The reporting and analytics. We are moving away from another app mainly because we are not getting any analytics e.g. "what was our main problem last month"? Zoho seems to offer better analytics on something like this, as it is more customizable What do you dislike? The snippets cannot be shared among users. As the CEO, I want to standardize responses to support requests whenever possible. The only way I see around this is to create a spreadsheet of approved ...
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AI
Administrator in Information Technology and Services
07/22/20
Best for small business
What do you like best? UI and integration with all zoho products What do you dislike? Missing integration with teamviewer remote assistance What problems are you solving with the product? What benefits have you realized? email overload
CI
Consultant in Consumer Services
07/21/20
Great Help Desk Service
What do you like best? Very simple to set up and very intuitive. What do you dislike? Hard to do a Product bses follow up of all the tickets Recommendations to others considering the product: Blueprints is a great tool to develop effective workflows. What problems are you solving with the product? What benefits have you realized? Easy integration with several channels
AI
Administrator in Education Management
07/21/20
Definitely the best Service Desk solution
What do you like best? Centralized dashboard and notifications is great, you cannot miss a new issue or any new opportunity. What do you dislike? The full view to all options is annoying. A hide option should be available. French translation is very poor What problems are you solving with the product? What benefits have you realized? I am managing all the communications relate to a School and I am dispatching the work load
BH
Bill H
07/21/20
Great Ticketing Tool
What do you like best? Very streamlined set-up with great security features What do you dislike? user interface not very polished - could be better postioned What problems are you solving with the product? What benefits have you realized? Zoho helped our iunternal marketing team to track open items/issues with a thorough dialogue
ES
Executive Sponsor in Computer Software
07/21/20
Zoho Desk - Great functionality but complex to integrate
What do you like best? The functionality at the price point is great. What do you dislike? The complexity of integrating into our web solution to more complex than it needs to be. What problems are you solving with the product? What benefits have you realized? We have only been using it a short time. however, the speed of deployment over building it your self is why we went for the solution.
ES
Executive Sponsor in Health, Wellness and Fitness
07/21/20
Still working on onboarding
What do you like best? Comprehensive and appears easy to use, still working on implementation. What do you dislike? Trouble connecting with onboarding team. Recommendations to others considering the product: Block time for onboarding process as I found it cumbersome. What problems are you solving with the product? What benefits have you realized? Helpdesk for new app.
AI
Administrator in Marketing and Advertising
07/20/20
So far so good
What do you like best? The ASAP integration is great, and the ability to use my own HTML in the Knowledge base is also great. What do you dislike? its not too intuitive to reorder articles. I don't see why it needs to be a seperate screen. What problems are you solving with the product? What benefits have you realized? Knowledge base, ticketing and chat are all pretty good
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
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