Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Great HelpDesk System

What do you like best? Easy to use, Can filter by company name, reports and other features on the higher tear. Mobile app for working offsite is also good What do you dislike? No way to bulk import previous customers from what i can see What problems are you solving with the product? What benefits have you realized? A way to have a single point for all outstanding jobs and completed.

A good experience so far and the connection with several Zoho modules is a plus.

What do you like best? The connection with several Zoho modules and the features included. What do you dislike? Nothing to talk about so far. Sure there are something to improve, but we are in the beginning. What problems are you solving with the product? What benefits have you realized? The helpdesk was based by email. With this platform we can manage better the IT helpdesk team.

Zoho Desk is a great customer support solution - Intercom replacement

What do you like best? I like the Zoho Knowledge base. Desk is a support solution so me and my team can handle customer issues, escalate the important ones and ensure that all problems get taken care of. Desk has a knowledge base which helps us help customers help themselves. It integrates with SalesIQ, Zoho's chat bot and tracking software, and together, Desk, the Knowledge Base and SalesIQ solve everything that I used to get from Intercom. Of course, Desk also integrates seamlessly with ...

best quality/price

What do you like best? easy make of FAQ pages and administration of several agents What do you dislike? i mainly speak in spanish and the translations are not so good; but its easy to improve What problems are you solving with the product? What benefits have you realized? easy access to support customers and improve customer experience related to the service

Zoho Desk is a fantastic solution for my helpdesk

What do you like best? Multicanal is a fantastic way to connect with our customers issues. What do you dislike? I think is ok the solution, maybe push notifications. Recommendations to others considering the product: Is a fantastic solution and have a free for live option. What problems are you solving with the product? What benefits have you realized? With Zoho Desk we have all the support comunications in all-in application, is fantastic for us.

Have been using trial version so far. Positive feelings over all

What do you like best? Over stable ticketing system. Has robust notifications, and offers very good mobile app for both Android and Iphone. What do you dislike? Design. I just don't like that it is white. I learned that we can apply some theme to it and therefore planing to get payed version to test for 1 month. Will see. Recommendations to others considering the product: Give it a test. Don't rush to switch. You may or may not like how it looks. What problems are you solving ...

Zoho Desk is an excellent tool for Helpdesk control

What do you like best? Zoho Desk centralizes tickets no matter where they come from. You are able to manage all tickets in one place, and your support agents can have an easy time reponding and managing their assinged tickets. It is very easy to add channels through which tickets are created. The main channel usually is through a specific account (ie [email protected]), and when any agent gets that ticket and responds, responses may be seen as being sent through one single outbound ...

Easy to use

What do you like best? The integrations are easy to setup, everything has been smooth. What do you dislike? I have to be honest, there hasn't been any downside to Zoho desk so far. What problems are you solving with the product? What benefits have you realized? Having everyone access to tickets, the benefits are ease of use.

Desk is very Flexible, customer support has been great and recommend!

What do you like best? We tried both the free version and the Standard version. The customer service was really good, very responsive and wanted us to be satisfied with the tool. We are planning to purchase the Standard version, we like how Desk integrates with our support email and how we can create a customer portal for customers to do some self help. What do you dislike? Some features we would like but would need to upgrade to the next level, that is the phone integration. ...

Zoho Desk is looking good

What do you like best? The reporting and analytics. We are moving away from another app mainly because we are not getting any analytics e.g. "what was our main problem last month"? Zoho seems to offer better analytics on something like this, as it is more customizable What do you dislike? The snippets cannot be shared among users. As the CEO, I want to standardize responses to support requests whenever possible. The only way I see around this is to create a spreadsheet of approved ...