Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Zoho desk gives me the entire infrastructure's state based on users feedbacks and experiences

What do you like best? I use it on daily basis in my job to gather all issues and follow up fix on each of them What do you dislike? I use this application since 1 month and truly there is nothing I can really mention here What problems are you solving with the product? What benefits have you realized? I solve all IT related problem in my office : Software and Hardware

Highly Recommended

What do you like best? The application is easy to use and gives you control in customization. What do you dislike? I want to more preview the customer's view. What problems are you solving with the product? What benefits have you realized? One stop ticket submission form for varioua tech issues for multiple users outside of my organization.

Muy buena solución para el equipo de soporte

What do you like best? What I like the most is its interface and the experience I have, as well as how easy and intuitive it is What do you dislike? at the beginning I had a little trouble understanding all the functionality that the platform gives me Recommendations to others considering the product: For support and customer service it is the best without a doubt What problems are you solving with the product? What benefits have you realized? is helping me in the order of ...

Outil complet et efficace !

What do you like best? les catégories et classement des ticket, ainsi que la base de connaissance de type wiki What do you dislike? penser à compléter les horaires d'ouverture des le démarrage pour ne pas abimer les stats Recommendations to others considering the product: Logiciel complet et intuitif, grande possibilité et adapté aux petites structures. What problems are you solving with the product? What benefits have you realized? possibilité de référencer tous les ...

An intuitive, no-frills, customer care tool

What do you like best? This is an intuitive tool, very flexible What do you dislike? Graphics and sometimes the amount of self-custom work to get ready What problems are you solving with the product? What benefits have you realized? Zoho Desk allowed us to customise the ACD queue logic and organise our tickets

Zoho review

What do you like best? I like the simplicity and how it easily integrates with SalesIQ What do you dislike? UI could be more graphical but it's still good What problems are you solving with the product? What benefits have you realized? Centralising customer support functions and keep ing track of all interactions

Stable communication and secure messages.

What do you like best? Better customer service management without a doubt, for a totally accessible cost, its interface is very easy to use and if you are familiar with it like us, you will have no problem. What do you dislike? If you do not know English, you will have to find a suitable employee to be able to use it, it does not have other languages, I think it takes a bit of points compared to other platforms. The documentation part is scarce. Recommendations to others ...

It's a complete software for helpdesk

What do you like best? Facebook Integration and ominicanal is the best What do you dislike? test time and number of agents for testing What problems are you solving with the product? What benefits have you realized? Client attencion in this pandemian

Zoho Desk Review

What do you like best? Quick access to knowledge base, auto-insert knowledge article information for customer responses. What do you dislike? Knowledge article usage statistics and article life-cycle maintenance is missing. What problems are you solving with the product? What benefits have you realized? Our team is looking for Help Desk software solution for support team made up of 6 people but able to service the needs of an organization of 50 people and 500 or more clients.

Perfect ticketing system for a company of my size

What do you like best? This system is perfect for my immediate needs. Our team will love working with this product. What do you dislike? I genuinely enjoy all features of this system. I also found the system to be very affordable which is important for a business like mine What problems are you solving with the product? What benefits have you realized? We provide a ticketing system for clients who are in need of our help desk services. We also have digital marketing clients who ...