Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

It is really good to have zoho desk.

What do you like best? i like the automation features. it is so good. What do you dislike? Api's description is kind of weak and examples provided are of no use. Recommendations to others considering the product: It is great tool to use. What problems are you solving with the product? What benefits have you realized? providing automatic ticket reply to the client.

Excellent product at affordable price

What do you like best? We are able to manage multiple support desks via a single portal by using the Departments & Teams feature coupled with auto-assignment rules. Helps us to route the tickets to the right persons and address them in a timely manner. What do you dislike? Not any that we came across. The product offers very little scope for any improvement. Recommendations to others considering the product: Just go for it! What problems are you solving with the product? What ...

Excelente producto.

What do you like best? Facilidad de uso, flexibilidad para la configuración e integración con Microsoft Teams What do you dislike? Localización, algunas plantillas no estan en español What problems are you solving with the product? What benefits have you realized? Nuestra anterior mesa de ayuda fallaba recolectando los mensajes. Zoho, recolecta y clasifica muy bien.

One stop solution for all my customer handling experience

What do you like best? the way I keep keep record of all my communications with my customers What do you dislike? the user interface, I have been using Zendesk before its user interface is way simple and friendly Recommendations to others considering the product: one-stop solution for all of your business requirements online, be it ticket generation, customer handling, Data management, or website building. What problems are you solving with the product? What benefits have you ...

Really Good ticket system and others integrated systems

What do you like best? Easy setup and operation, integration with other modules What do you dislike? Need an APP to end-users and some other personalizations. What problems are you solving with the product? What benefits have you realized? keeping track of activities and related tasks.

Good for SLA Control and Reporting

What do you like best? Reporting and light agents are helpful for our team which consist lot of support team What do you dislike? So far we are still reviewing the applications, and no issue What problems are you solving with the product? What benefits have you realized? Organize our customer support entry point and provide a good reporting to check the SLA, and identify the most common issues, so that we can make a strategy to prevent the issue.

Highly recommended RMM ticketing system

What do you like best? Easy portal to manage tickets and link to contacts What do you dislike? Slow support service, plugins for EU site will not always work, dev team are working on it. Recommendations to others considering the product: Have used a few in the past, Zoho Desk is much more up to date and has better functionality. What problems are you solving with the product? What benefits have you realized? Integrating into Pipedrive

Best Helpdesk so far

What do you like best? Zoho desk user interface is its best feature What do you dislike? After trying the program for 2 weeks, I have not found anything to dislike about What problems are you solving with the product? What benefits have you realized? We were handling technical supports for our parents and students

Excellent support platform and process automation.

What do you like best? I like the ease of integration with voice and sms platforms, along with the quality of support that can be delivered to a client through multiple channels. What do you dislike? I am a little displeased by the fact that it depends on many applications from the same ZOHO to fully function Recommendations to others considering the product: to verify the scope they can have with the zoho desk What problems are you solving with the product? What benefits ...

Comprehensive product

What do you like best? Features are exhaustive Good integration with other ecomm apps is helpful to aid customer service desk What do you dislike? None noticed yet. All features are good. Will need more time to explore all of it. Recommendations to others considering the product: NA What problems are you solving with the product? What benefits have you realized? omnichannel support big commerce integration to enhance support