Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Great tool for inbound inquiries

What do you like best? works with the crm ZOHO out of the box with little set up. What do you dislike? Zoho desk is a fine product. I dont have anything negative to say Recommendations to others considering the product: good to integrate with crm What problems are you solving with the product? What benefits have you realized? Fulfilling client requests quickly.

Zoho Desk one of the easiest application used for CRM ticketing tool.

What do you like best? Zoho Desk helps you to compartmentalize different sectors of the business into the tools and track the progress of the business by using a ticketing system. What do you dislike? With the iOS application, tracking a ticket as per agent/employee of a department is not possible so when you are tracking via iOS application that fails, and then we need another platform for the same. What problems are you solving with the product? What benefits have you realized? ...

Best software for helpdesk

What do you like best? It is really easy to navigate and the gui is very good, too.This offers collaboration resources so that the whole staff can improve their effectiveness by active chat, file sharing. What do you dislike? Pre-designed email templates were not really appropriate for my job and customer service. Recommendations to others considering the product: This service is highly recommended. We are fully above from competitors What problems are you solving with the ...

Excellent platfomr for IT service

What do you like best? easy of use makes it perfect for every tipe of bussines What do you dislike? it can be a little pricey for some bussines What problems are you solving with the product? What benefits have you realized? IT helpdesk

Zoho-Desk: a lot of functionality for not-so-much money

What do you like best? That there is a wide range of functionality you get without needing to purchase "add ons" or upgrades like other competitors. From what I can see, you buy what you can afford and there's very little in the way of complicated "add on" packages to use certain functionality. What do you dislike? The best facet about Zoho desk can also be the most challenging in that you get a lot of functionality straight away and it can be daunting to know where to begin. That ...

good application with good price

What do you like best? good price with amazing features such as KB, Case management What do you dislike? if you have more than 100 M records there is limitation Recommendations to others considering the product: good price What problems are you solving with the product? What benefits have you realized? Case management

Excellent product for the price - Packed with features

What do you like best? After testing Zoho Desk for a short period of time, we have come to see that the platform is jammed packed with some amazing features including their ZIA AI assistant. What do you dislike? We have not had a full opportunity to complete testing on this platform; however, at this time we would like to see additional integrations with SAP products. What problems are you solving with the product? What benefits have you realized? We are in the process of ...

Zoho desk gives a better view of all activities

What do you like best? It is very easy to communicate with our customer just because of this outstanding platform. It provides us constant notification in case on any unwanted activity, occurred in the ticket stream. Zoho desk automates the organization of open tickets for better handling by the agent, and provides us mobility if we are not present on the system, it is a pre work done by it. It is integrated with Zoho CRM and provides enhanced management services. What do you dislike? ...

Ainda não consegui avaliar

What do you like best? aparencia da ferramenta e funcionalidades What do you dislike? ainda não identifiquei nada que não gostei What problems are you solving with the product? What benefits have you realized? atendimento aos clientes em varios canais

Very convinient service

What do you like best? API calls, integration, customization, etc. What do you dislike? I have not found any issues yet. I'd like to have it in Russia What problems are you solving with the product? What benefits have you realized? Customer issues, Help desk