Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Excelent solution, but without integration with whatsapp

What do you like best? The graphical environment is very pleasant and intuitive. The extensions that can be purchased can be very useful. But what I liked the most are the optimizations and customizations that can be made to the system. What do you dislike? I couldn't find a suitable solution to integrate with whatsapp. How to integrate zoho desk with your personal domain is not intuitive either. And if you can't, the configuration methodology seems very ugly. Recommendations to ...

Works well for us! Easy reliable and quick!

What do you like best? Ease of use and speed are much better than other solutions we've tried. What do you dislike? Expensive pricing when multiple logins are required. What problems are you solving with the product? What benefits have you realized? Organisation.

Complex at first but really useful and flexible

What do you like best? Very complete and useful interface. Adaptable What do you dislike? It would be really nice to have an easy startup wizard or similar, with no need to contact support during first steps. What problems are you solving with the product? What benefits have you realized? We are re-organizing our helpdesk and our work flow is being greatly improved.

Zoho doesn't disappoint with yet another must-have app

What do you like best? It is seamless integration with Zoho Assist What do you dislike? Honestly, I can not say I dislike anything What problems are you solving with the product? What benefits have you realized? Keeping all support tickets organized and allowing me to prioritize, keep the client informed on progress and also helps me not to forget anything. It makes me look really good to be honest.

Simple to use and set up - first impressions very positive

What do you like best? The ticket reply screen - it provides an array of options to reply to the customer, get other team members involved and improve on KB articles, canned responses etc. What do you dislike? The lack of POP3/IMAP integration for our own mail servers. What problems are you solving with the product? What benefits have you realized? An improved customer experience for our customer when they have a query on our site. Also, faster ticket reply times and more in ...

Versatile and yet simple to use

What do you like best? I like the different ways to classify issues that come in. I also love the easy to use method for customers to monitor and view tickets in the customer portal and how an email can create a ticket, even if the user doesn't have a login into the system. What do you dislike? I don't like that the fields are pre-determined (i.e. products instead of components) . I also wish there was a way to control what kind of action is taken when specific tickets come in. ...

Zoho Desk Review

What do you like best? UI is very user friendly for someone who is new to Zoho What do you dislike? API integration can be made more easy and also, it is not clear how to integrate with any other email directly What problems are you solving with the product? What benefits have you realized? We can add custom values to fields

Good experience

What do you like best? Email allocation , ticketing system , auto-assignment What do you dislike? interface layout, incapability of CTI integration What problems are you solving with the product? What benefits have you realized? Nothing yet

Zoho Desk

What do you like best? Zoho Desk has more features than the free help desk options, but is a good fit for our small organization looking for a bit more functionality than entry level options. What do you dislike? The categories and dependent sub categories are a little tricky to setup. This would be easier if there was a better gui for visualizing dependancies. What problems are you solving with the product? What benefits have you realized? Zoho Desk is taking over for our ...

Many features for a fraction of the cost

What do you like best? The included features rival top name products like Zendesk. My favorite about this platform so far is how easy it is to set up different departs with unique ticket fields and users. The rule-based ticket views is far superior to applications that use filter-based viewing. What do you dislike? I have only just started trialing the application and have found nothing to dislike yet. What problems are you solving with the product? What benefits have you realized? ...