Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Zoho take care of SMBs like us

What do you like best? Zoho Desk is such a great product at this reasonable price. They are providing SMBs with the best tools and with 24/7 support. What do you dislike? Well, I don't know any yet. Zoho Desk is simply a great product. Recommendations to others considering the product: Well every SMB should try Zoho Desk once, I'm sure they will love it and stick with it forever. What problems are you solving with the product? What benefits have you realized? I'm using it ...

Amazing Ticketing SYSTEM!

What do you like best? It is easy to operate and I love that it can be linked to a workflow system like Trello! What do you dislike? I have not had any downsides or experience anything negative. What problems are you solving with the product? What benefits have you realized? Requests coming in from out organization and to manage all requests under one place.

One of the best on the market

What do you like best? features vs cost good balanced combination What do you dislike? Faced some difficulties when been trying to set help desk up but thanks to support team who helped to make it working in a short term Recommendations to others considering the product: I was confused with switching between your products. Sometimes it's not intuitive and clear how to get to right product. What problems are you solving with the product? What benefits have you realized? ...

Zoho Desk administration and flow of systems.

What do you like best? This platform is ideal for developing better web-based customer service and thus obtaining solid relationships with them, your entire team improves their performance with Zoho Desk. It is very easy to use and configure, its automation functions allow a constant work flow. What do you dislike? At the beginning, time is wasted in understanding each of the functions and alternatives that it provides, I believe that they should have a way to explain or see the ...

Overall a great product with plenty of integrations. Support needs to be improved.

What do you like best? Great features with easy to understand pricing. Tons of integrations, especially when using other products in the Zoho ecosystem. I like how customers can access via multiple channels of communication including email, live chat, and phone. What do you dislike? The various contact channels need to be better streamlined to function more cohesively. Customer support lacks if you have issues outside what the knowledge base provides. Need to be a little tech-savvy to ...

Great tool at reasonable price

What do you like best? Completely web based, easy to sign up, easy to use What do you dislike? nothing so far, tool is easy to use, built in support What problems are you solving with the product? What benefits have you realized? I am using it for RPA testing

Single stop for Desk Support system

What do you like best? Smooth user-friendly experience with a variety of modules and easy to manage tickets and accounts and Mobile desk app is very handy What do you dislike? settings should have organized more easy for beginners. What problems are you solving with the product? What benefits have you realized? helpdesk support

Zoho Desk

What do you like best? We love how easy it is to use and how fast the product is. So far we have found many places that we can increase efficiency for our organization. What do you dislike? Notification tweaking is limited. We are working through some additional tweaks to hopefully make this a great solution for our organization. What problems are you solving with the product? What benefits have you realized? We are using Desk to increase our efficiency in our service desk and ...

Excelent solution, but without integration with whatsapp

What do you like best? The graphical environment is very pleasant and intuitive. The extensions that can be purchased can be very useful. But what I liked the most are the optimizations and customizations that can be made to the system. What do you dislike? I couldn't find a suitable solution to integrate with whatsapp. How to integrate zoho desk with your personal domain is not intuitive either. And if you can't, the configuration methodology seems very ugly. Recommendations to ...

Works well for us! Easy reliable and quick!

What do you like best? Ease of use and speed are much better than other solutions we've tried. What do you dislike? Expensive pricing when multiple logins are required. What problems are you solving with the product? What benefits have you realized? Organisation.