Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Recommendation

What do you like best? bast organizer to your requirements from beginning till finalizing What do you dislike? the backup system not giving me what I need, like I need to export schedule backup Recommendations to others considering the product: I recommend using Zoho desk to organize your business What problems are you solving with the product? What benefits have you realized? organizing and designing

Easy to navigate and manage workflow/tickets

What do you like best? I liked that tickets can be received via email and you merge those tickets into one ticket. What do you dislike? Can't think of anything yet that I dislike. What problems are you solving with the product? What benefits have you realized? Logging and tracking my support tickets and many features I've yet to use. Will look more organised with clients and build a knowledge base.

My experience using zoho deks

What do you like best? I like that the form of implementation is sentence, in the same way it allows me to adapt it to the needs of our business. What do you dislike? Some implementation methods via the API do not work correctly What problems are you solving with the product? What benefits have you realized? Allowing users to have greater channels through which to communicate and centralizing the reception of requests

Zoho for Customer support

What do you like best? Integration of different Products & Features of Zoho What do you dislike? Exploring, hence, yet to find what would I dislike What problems are you solving with the product? What benefits have you realized? Solving CRM, Customer Engagment, Ticketing system, Customer Support

Guarantee the satisfaction of service to all your customers in an incredible way.

What do you like best? Zoho Desk offers everything you need to handle the internal communication of your organization, I like the software because it offers excellent integration with other servers of the same line of the system, so that you can increase the possibility of your data or workflows, to bring a fairly equitable performance and to promote the service on a large scale, which makes it one of my favorite aspects with respect to the digital programmer, which are totally favorable ...

Helpful tool fo rcustomer service team

What do you like best? Full feature set. Shortcut keys are helpful for maximum productivity What do you dislike? Workflow takes getting used to. Require time for team to onbaord What problems are you solving with the product? What benefits have you realized? Organize customer service requests and prioritizing

Very nice ticketing system

What do you like best? I like how easy it is to create a ticket and push to my driver's phones so they can see the status of the tickets in real time as they update. What do you dislike? I feel there could be a better customization of the ticket layouts and how they are created. What problems are you solving with the product? What benefits have you realized? I use Zoho Desk to create tickets and send to my drivers for loads picking up and dropping off as a dispatching software. ...

Incredible value!

What do you like best? The superb capabilities provided are incredible and can be integrated with nearly any other online apps that we use. In fact, with the close integration of so many features, we're considering moving everything to ZOHO. We are now doing trials of a variety of their other apps such as the online chat, our order forms, etc. It appears that we can run everything except our billing through ONE system and that system has integrations to pull and push data. With Desk we ...

Now managing workload is very easy

What do you like best? Zoho Desk is my everyday necessity for managing my huge workload it is the professional website that provides me so many amazing features for handling my multi channels and becomes capable of handing my numerous clients. Previously it was very difficult for me to handle customer's queries but with Zoho Desk, I have learnt to organize the things, now I handle the tickets with great ease, it has become very responsive and advanced program. What do you dislike? ...

Good Help-Center and Support Tool for a good price

What do you like best? Help Center Functions are great for our use case What do you dislike? Administration Dashboard is a little slow Recommendations to others considering the product: Enterprise Version is best What problems are you solving with the product? What benefits have you realized? We provide a great responsive multi-language Help Center for our customers