Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

A good and flexible platform.

What do you like best? It contains an easy-to-use control panel, which shows all the status of the tickets that a company contains as a function, mentioning that it allows inserting a support form from the websites to obtain a greater number of queries, without excluding that Zoho Desk also supports a basic knowledge base, which helps to create solid questions frequently, to be answered by users, as a kind of surveys, acquiring fairly extensible and balanced information. What do you ...

Good Solution at a good price

What do you like best? Easy to use, price is fair for the features that you get What do you dislike? Setup has been cumbersome, support can be lacking What problems are you solving with the product? What benefits have you realized? Needed better ability to report on our actions and integrate our other tools

Looks good and helpfull

What do you like best? Zoho Desk was very easy to setup and start using. Nice omnichanell approache. To have multiple communications channecls What do you dislike? It takes some time to get used of the ticketing process and flow. Recommendations to others considering the product: Try it first What problems are you solving with the product? What benefits have you realized? It helps us to setup all the backoffice and support operation. it is omni chanell and all comes to the ...

Zoho Desk improves our work on many aspects

What do you like best? Its AI article suggestion makes tickets processing so easy. We don't have to take so much time to browsing our articles. It saves lots of time. What do you dislike? I love all aspects, and if we have to select one disliked attributes, that will be the respond speed of the system, possibly because we use this outside US? We love it other than that. What problems are you solving with the product? What benefits have you realized? We use Desk to process Phony, ...

A great IT support software

What do you like best? The live chat feature. The ticket system is very easy to use and easy to keep track of. If you need to remote into a clients computer its as easy as downloading the client. What do you dislike? I so far see nothing that is dislike. The software is just amazing. Recommendations to others considering the product: I don't have any. What problems are you solving with the product? What benefits have you realized? I run a school IT department which can be ...

Easy solution suit

What do you like best? Zoho Desk is part of complete solution fro business as incoice, Analytic What do you dislike? Working for many customers and engineers on demand it is difficult to add agent subscription Recommendations to others considering the product: Have a look on all e-learning What problems are you solving with the product? What benefits have you realized? we are solving dynamic tickets escalation

Most affordable and feature rich help desk software

What do you like best? Simplicity in usage and integration with other Zoho apps. What do you dislike? Still exploring on the software and nothing that we dislike so far What problems are you solving with the product? What benefits have you realized? Manage tickets for our Engineers day to day ticketing

Zoho Desk, a great option to resolve issues with tickets.

What do you like best? The best thing about Desk is that it allows you to organize all the problems with your clients by departments, and it allows you to organize the work groups of your agents so that your specialized personnel can provide a better service. What do you dislike? there's nothing I don't like, evething in Zoho Desk it´s a power full tool to improve your service. Recommendations to others considering the product: Before integrating, please review well the ...

Very easy to start with

What do you like best? the UX design is really easy to get an overview What do you dislike? that I have to integrate it in the other zoho crm What problems are you solving with the product? What benefits have you realized? we need to build up an internal knowledgebase

Best solutions for small businesses

What do you like best? Easy tools and easy to integrate with existing tools. Overall ease of using business tools. What do you dislike? It can better with improved UI and UX, which will benefit users. What problems are you solving with the product? What benefits have you realized? I am using it to cater to customer needs and problems and offer them good before and after-sale support.