Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Best helpdesk software I have tested

What do you like best? Zoho brings the best set of features at the most competitive price. What do you dislike? The interface, although very functional, could be more modern. What problems are you solving with the product? What benefits have you realized? Customer support is much easier using the unified mailbox, centralizing all customer orders, accessible to the entire team. Customer support becomes faster and with all the information shared.

Great for free users

What do you like best? Zoho desk is a fantastic option for anyone looking for a free solution. Anyone looking for a quick and easy way to get their ticketing off the ground should seriously consider zoho as an option. What do you dislike? Configuration can be a bit confusing at first, however support has been very helpful. The knowledge base was also chock-full of information. Recommendations to others considering the product: Even if youre not going to use zoho desk, I ...

Great software, decent price.

What do you like best? Zoho Desk has almost everything a good help-desk software should have. - Fully fledged customization options - Ability to edit the layout and fields of your forms - Templates for notifications and alerts - The ability to edit the ticket status types, what each status does, (Hold, open, closed, etc) - Customizeable tabs at the top to quickly change how your views are displayed. - They have DARK MODE! I like the clean look of the UI, a lot better than ...

Extensive desk solution with a learning curve

What do you like best? Very helpful and attentive customer support that listen to user requests. Lots of integration possible through extensions with an extensive knowledgebase. What do you dislike? Learning curve from other desks available. Interface can be counterproductive at times What problems are you solving with the product? What benefits have you realized? Able to integrate Jira directly into the helpdesk. Customers can look through knowledgebase themselves and created ...

Testing For District

What do you like best? Ease of setup and configuration of categories What do you dislike? How to differentiate between internal and external customers. What problems are you solving with the product? What benefits have you realized? Coordinating support for distance learning requires tech staff, students, parents and teachers to all be on the same page. By funneling support requests centrally, all parties are made aware of the issues at hand and how they are resolved.

Nice solution easy to use to customer service

What do you like best? Interface focus on user experience and system is easy to undertsand. What do you dislike? Some fields remains in english even after set language to spanish What problems are you solving with the product? What benefits have you realized? We want to give our customers a new experience with new ways to contact our company, create and follow tickets

Great Product But Could be Cheaper

What do you like best? How customizable it is when you're on the enterprise plan What do you dislike? how it's not all less cheap our business would really benefit Recommendations to others considering the product: pick the right plan What problems are you solving with the product? What benefits have you realized? customer support is a lot more effective and so much more professional

A good and flexible platform.

What do you like best? It contains an easy-to-use control panel, which shows all the status of the tickets that a company contains as a function, mentioning that it allows inserting a support form from the websites to obtain a greater number of queries, without excluding that Zoho Desk also supports a basic knowledge base, which helps to create solid questions frequently, to be answered by users, as a kind of surveys, acquiring fairly extensible and balanced information. What do you ...

ZOHO Desk Excellent Product and Support

What do you like best? Flexibility of the product. We have been able to adapt it so support multiple client needs. What do you dislike? At this time I like everything. Nothing to dislike Recommendations to others considering the product: Intergration with Quickbooks for billing What problems are you solving with the product? What benefits have you realized? Looking for a solution to track service request and time for billing.

I like it so far!

What do you like best? Zoho Desk has a very nice, clean interface. That's very important to me. It's easy to follow through with my tickets. What do you dislike? SOme functions should be easier to do within a ticket, like closing a ticket, adding time... some things take a few too many extra steps. What problems are you solving with the product? What benefits have you realized? JUst minor tweaks to the look and feel