Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Best Ever.

What do you like best? The most helpful thing about Zoho Desk is how they put the customer first. It really helps us focus. What do you dislike? nothing, It is abosultely one of the best tools i have ever used What problems are you solving with the product? What benefits have you realized? I am solving customer problems in half the time I was before. That really cuts the work time and we are able to help more customers.

Helpful for E commerce

What do you like best? We really like the automation rules and how ticketing systems works What do you dislike? There is not much to dislike, But reports are bit hard to access , though there are several reports available , which we are easily accessible What problems are you solving with the product? What benefits have you realized? As we are an ecommerce company so , we are using zoho desk for solving email tickets that are been generated by the customers .

Best for small company

What do you like best? Ticket system and they way provided to repond What do you dislike? mostly no specific. But overall is good. What problems are you solving with the product? What benefits have you realized? Customer management and Task engagment

Great cost effective solution

What do you like best? Easy of use, price, feature set and integrations What do you dislike? None yet, the product has been good. I think it just needs to advertise more Recommendations to others considering the product: Take the time to set it up correctly What problems are you solving with the product? What benefits have you realized? Helpdesk

Good workflow and contract management

What do you like best? Contract Management along with attachments What do you dislike? The menus are sometimes hard to find. I would like if the information is clearly presented Recommendations to others considering the product: Good contract and workflow management What problems are you solving with the product? What benefits have you realized? Workflows and contract management

Easy to set up

What do you like best? The fact that the Help Center can be customized with CSS. What do you dislike? Experienced couple downtimes when testing. However, they got solved after some minutes. What problems are you solving with the product? What benefits have you realized? Having a main source to receive all Support tickets + be able to create custom reports based on different fields.

Great user interface. Easy to understand

What do you like best? Zoho's website has a great query page and its easier to solve the customers queries What do you dislike? Zoho has many features that cannot be used in other countries. What problems are you solving with the product? What benefits have you realized? Its to streamline our process to fulfill orders

Good for us.

What do you like best? I like very much that you can send mail to zoho desk from your mail and you can answer via zoho desk mail. What do you dislike? I am writing something because it is necessary to answer this question. What problems are you solving with the product? What benefits have you realized? We generally plan to use it for corporate business support.

Zoho Desk como a melhor fonte de suporte para seus clientes.

What do you like best? Zohos Desk contém uma informação equilibrada, que fornece um suporte de alta qualidade graças aos dados contidos no seu painel, adoro porque fornece um help desk forte a cada um dos utilizadores que uma empresa possa ter, destacando que é extremamente fácil promover as soluções de todos os problemas que surgem na plataforma de uma determinada empresa, e permite manter cada um dos clientes dessa organização, satisfeitos em proporções adequadas para uma classificação ...

Get the insight of your process

What do you like best? Zoho Desk has helped me to built strong customer relations. Through this software I am capable of handling my numerous customers at same time. Now it is very much easy for me to assist them as I have got rid of excessive calling and long mails. It is state of art technology tool that has enabled me and my team to answer our customer’s queries in an effective way, as the entire process is based on ticket system. It has helped my organization to boost the sales and ...