Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Ticket Submission Made Easy

What do you like best? The way I can get a ticket from a client via email to lessen my email intake flow. This is a nice helpful tool that saves me on error on projects. What do you dislike? Nothing to really dislike about the product so far from my testing. What problems are you solving with the product? What benefits have you realized? Easy ticket support and ways to get the job done in a simple flow.

Zoho Desk works as expected

What do you like best? Zoho Desk is Easy To Use and Zoho always provides good support across their product line. What do you dislike? There were really no cons to the Zoho help desk so far. Recommendations to others considering the product: Zoho is a long time player in the software game What problems are you solving with the product? What benefits have you realized? Supporting SaaS

Zoho Desk to organize, track and formalize responses to consumers.

What do you like best? I like Zoho Desk because I find it practical to use it in the cloud, SaaS, web, and on iOS mobiles and Android, it is useful to work with work teams to verify and address recurring problems, corresponding assignments, tasks, or other Incidence of attention to consumers, it is a wonderful option to process tickets requesting help from a data center focused on the client, allows the consignment of tickets for clients in a way that facilitates interactions with them, ...

Zoho Desk is the best automated system for support-based features.

What do you like best? Zoho Desk is an easy and friendly way to provide help to the presented needs of the clients that any organization has, since its system is prudent, and it offers quick responses to each problem, and even sends emails to each of these individuals to strengthen the service, since the content is well structured documents to support the revealed failure, being a sophisticated and relevant system, in each of the use options that it maintains in its programming, for an ...

Build strong relations with the help of Zoho Desk

What do you like best? Zoho Desk provides me multiple features for better interaction with my customers, I can easily carry out calling whenever I want. It allows me to have live chats with my audience so that they feel more convenient to explain their parts. Zoho Desk helps me to manage my various platforms simultaneously as it is integrated with other Zoho Products. Due to this platform my entire team feels more convenient to handle the tickets because in case of any difficult query one ...

User-friendly help desk software

What do you like best? I am using Zoho Desk for the handing my multi tools I am easily managing my emails and provide great customer services to my audience. I’m not at all restricted to any particular email address, but I am using many others too. One of the best things is that it never left me behind about managing my social networks, it has enabled me to conveniently communicate with my customers and easily I can respond them about any queries. Same is the case with twitter, I reply ...

Great Support Ticket App

What do you like best? The ticketing system is straight forward. I like the integrations with Asana which make it seamless for delegating tasks. What do you dislike? The onboarding and training process for using the app needs more support content. I found myself Googling a lot of the questions I have to try to look for solutions. I'm still testing it out but it seems that it's working so far. Recommendations to others considering the product: Explore thoroughly during the trial ...

Quick setup

What do you like best? I appreciate that there is nothing to install. Immediate usability and quick setup. What do you dislike? Too many functions that I don't need. The built in customization isn't needed. Recommendations to others considering the product: Easy to setup, nothing to install. What problems are you solving with the product? What benefits have you realized? Tickets from parents, student and staff....resolving tech issues.

Great Product!

What do you like best? Easy of use and mobile app are the things I like best. What do you dislike? Lack of features. Products/Assets leaves a lot to be desired. Recommendations to others considering the product: This product is great for external customers. We were needing something geared more towards internal users, but otherwise I would highly recommend! What problems are you solving with the product? What benefits have you realized? In trialing the software, I've found ...

The best!

What do you like best? The level of customisation is fantastic. You can literally tweak everything which is phenomenal. Our usage is not of the norm, so Zoho has really delivered for us. I love the fact all the modules can be named to your liking, and the customer-facing helpdesk is really useful. What do you dislike? So far, I've not encountered anything negative. We have had to contact helpdesk a few times, and they have always been on point. We would like to see more AI ...