Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Zoho is suitable for SME

What do you like best? The flexibility to input own thoughts into the CRM and the reporting system What do you dislike? The speed, quite laggy even running via Google chrome in Macbook Recommendations to others considering the product: Please plan ahead of whats your requirement What problems are you solving with the product? What benefits have you realized? Attending to customer request without missing

A well promoted and satisfactory job in supporting clients in your company.

What do you like best? One of my favorite features of Zoho Desk is its great agility in the technical assistance that is used for the clients of organizations, who use this software, since it is very innovative in most of its tools specialized specifically in the support, to serve in a way never seen before the users who are governed by the multiple existing platforms, as long as their servers are registered with this program obviously, being one of the most used services worldwide, with ...

The most qualified way to offer support to your clients.

What do you like best? I am fascinated by this software as it takes full charge of customer service, in a very moderate way and automatically, mentioning that it offers the best services for these support areas, which are very necessary, and should be taken into account by part of organizations, in other relevant aspects, it should be noted that I love Zoho Desk because it is extremely easy to assign agents to provide well-structured help, it depends on the situations presented in the ...

Trying it - looking food so far

What do you like best? Friendly dashboard - can be added to MS Teams What do you dislike? Although basic usage is easy - you need some assistance for ideal setup. What problems are you solving with the product? What benefits have you realized? Ability to measure and improve company service.

One of the best Ticketing Systems

What do you like best? The easy way to upgrade with a desktop manager. You can connect to other computer very easy. What do you dislike? You can't assing or pick up a ticket from the screen pop. Recommendations to others considering the product: Is good budget ticketing system. They have good support and is easy to use, auto responses, the timing, the settings. What problems are you solving with the product? What benefits have you realized? We give support through tickets, ...

Feature rich CRM solution with a great mobile app to keep track of your tickets when you are mobile

What do you like best? Easy to use with good features. Has a great mobile app to keep track on all your tickets when you are mobile. It has some great automation features as well. What do you dislike? Slow customer support. Need to improve their service. API integration only available outside of the EU. Recommendations to others considering the product: Have used many other RMM/PAS systems on the past, Zoho Desk certainly ranks as one of the best. What problems are you ...

All you need for customer support

What do you like best? I like the interface and the ability to integrate the product with the others in the zoho suite What do you dislike? The customization of the customer portal should be more detailed What problems are you solving with the product? What benefits have you realized? The plurality of channels makes it possible to update the working methods to the most current standards

Zoho has improved over the year over the competitor.

What do you like best? The apps offering is really large. You can choose many application the solve your company needs. What do you dislike? The phone extension for zoho desk is inferior to zendesk What problems are you solving with the product? What benefits have you realized? I'm using Zoho Desk for our car rental platform and love the simplicity and also keep our cost down.

Zoho Desk working very well for our company. Strongly recommended!

What do you like best? It's really easy to track all the support queries at one place. What do you dislike? We're using it since a month and we couldn't find any such dislike thing about it. What problems are you solving with the product? What benefits have you realized? Now, our all agents respond to chat queries easily from one dashboard. It's quick!!

Zoho desk communication and customer support,

What do you like best? This platform is designed for any type of company, it allows you to manage your customer service in a more efficient way. It gives you the opportunity to develop relationships with each potential client through various tools and functions that facilitate the growth of your work team. It is easy to use and configure and it is customizable. Its interface is attractive and you can navigate without any problem. What do you dislike? Our company has had good results ...