Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Use it for Customer Service Team

What do you like best? Zohi desk comes with good integrations and the way you can create tickets. What do you dislike? may be UI part of the zoho desk as it could be more intutive. Recommendations to others considering the product: Good to have it. What problems are you solving with the product? What benefits have you realized? Customer Service

My experience with Zoho Desk for Customer Success Department

What do you like best? So there are many things which I have liked the most here such as customisation, easy dashboard and all things at one place only. Here I am able to know what I am missing and how i can improve this because it clearly shows in it here. What do you dislike? As of I know I have not encountered such issue but yes it should be little more fast as it's searching efficiency is something where they need to work on. Recommendations to others considering the product: ...

Zoho is better

What do you like best? Knowledge Base we are going to make help desk documents. What do you dislike? Public help desk and Access to KB after login. What problems are you solving with the product? What benefits have you realized? Help desk document support

your solution are good. i am new in zoho desk.

What do you like best? knowledge base is the best solution for help documents and customer support. What do you dislike? accessing to knowledge base after sign in What problems are you solving with the product? What benefits have you realized? customer support and help desk

A good product, but could use improvements.

What do you like best? Very robust and customizable. Allows for a knowledge base to help stop simple issues from getting to my people. Cost is also much nicer for what you get than other similar sites. What do you dislike? Cumbersome UI when you have multiple modules unless you use 3rd party apps (like Teams) and a language barrier. Quite a bit of prep work to get up and running (based on my previous experiences). Recommendations to others considering the product: Can be a ...

Desk review

What do you like best? User friendly interface. Visual reporting What do you dislike? lack of invoicing and estimate capabilities What problems are you solving with the product? What benefits have you realized? customer communication and smooth reporting

Zoho Testing

What do you like best? user friendly and attached to analytics for reports What do you dislike? very limited ways to automate and integration with external apps Recommendations to others considering the product: No Recommendations What problems are you solving with the product? What benefits have you realized? product support

Great new tools to simplify daily activities.

What do you like best? The software is so much better then our old software in just about every way. What do you dislike? I have not found anything I am not happy with yet with the software. What problems are you solving with the product? What benefits have you realized? Combining several different software programs we use into one useful tool. This will save us a lot of time with all employees using one software and training will all be done with one software to handle it all.

good сlіеnt mаnаgеmеnt tооl fоr аny рurроsе

What do you like best? better view.. able to do many customization for example SLA, ticket workflow What do you dislike? less choice to change the appearance like theme Recommendations to others considering the product: easy to use What problems are you solving with the product? What benefits have you realized? We wish have a new helpdesk tool.

Launching a startup as head of product.

What do you like best? So easy to use. Able to get many features to support our growth. We went from direct to email communication with our users to ticket sytem. Saved so much time. We are able to focus on growing our business and not emailing customers. What do you dislike? Nothing really. So far so good. Would have liked a longer trial :) Recommendations to others considering the product: I think it is probably the best solution for a startup looking for a full solution for a ...