9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 2561-2570 out of 4147
AI
Administrator in Computer Software
09/15/20
your solution are good. i am new in zoho desk.
What do you like best? knowledge base is the best solution for help documents and customer support. What do you dislike? accessing to knowledge base after sign in What problems are you solving with the product? What benefits have you realized? customer support and help desk
WB
William B
09/15/20
A good product, but could use improvements.
What do you like best? Very robust and customizable. Allows for a knowledge base to help stop simple issues from getting to my people. Cost is also much nicer for what you get than other similar sites. What do you dislike? Cumbersome UI when you have multiple modules unless you use 3rd party apps (like Teams) and a language barrier. Quite a bit of prep work to get up and running (based on my previous experiences). Recommendations to others considering the product: Can be a ...
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AA
Anthony A
09/15/20
Zoho is better
What do you like best? Knowledge Base we are going to make help desk documents. What do you dislike? Public help desk and Access to KB after login. What problems are you solving with the product? What benefits have you realized? Help desk document support
VD
Valerio D
09/15/20
Piattaforma eccezzionale
What do you like best? flessibilità sicurezza e efficacia implementazione What do you dislike? Plugin Wordpress mancante o troppo elaborioso Recommendations to others considering the product: Di provarlo perche pochi ne rimaranno delusi What problems are you solving with the product? What benefits have you realized? Nessun problema solo vantaggi
AI
Administrator in Information Technology and Services
09/15/20
Zoho Testing
What do you like best? user friendly and attached to analytics for reports What do you dislike? very limited ways to automate and integration with external apps Recommendations to others considering the product: No Recommendations What problems are you solving with the product? What benefits have you realized? product support
AN
Arpit N
09/15/20
Use it for Customer Service Team
What do you like best? Zohi desk comes with good integrations and the way you can create tickets. What do you dislike? may be UI part of the zoho desk as it could be more intutive. Recommendations to others considering the product: Good to have it. What problems are you solving with the product? What benefits have you realized? Customer Service
AI
Administrator in Information Technology and Services
09/15/20
Good product, friendly and easy to use
What do you like best? how easy it is to generate the tickets and the configuration is also easy, nothing complicated What do you dislike? I do not see disadvantages, compared to other help desks that are more confusing when filling and / or closing tickets, zohodesk is more friendly Recommendations to others considering the product: very good product and easy to use, easy to set up What problems are you solving with the product? What benefits have you realized? As I had ...
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AI
Administrator in Information Technology and Services
09/14/20
good сlіеnt mаnаgеmеnt tооl fоr аny рurроsе
What do you like best? better view.. able to do many customization for example SLA, ticket workflow What do you dislike? less choice to change the appearance like theme Recommendations to others considering the product: easy to use What problems are you solving with the product? What benefits have you realized? We wish have a new helpdesk tool.
JL
Jason L
09/14/20
Great new tools to simplify daily activities.
What do you like best? The software is so much better then our old software in just about every way. What do you dislike? I have not found anything I am not happy with yet with the software. What problems are you solving with the product? What benefits have you realized? Combining several different software programs we use into one useful tool. This will save us a lot of time with all employees using one software and training will all be done with one software to handle it all.
AI
Administrator in Online Media
09/13/20
Zoho is suitable for SME
What do you like best? The flexibility to input own thoughts into the CRM and the reporting system What do you dislike? The speed, quite laggy even running via Google chrome in Macbook Recommendations to others considering the product: Please plan ahead of whats your requirement What problems are you solving with the product? What benefits have you realized? Attending to customer request without missing
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].