Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Piattaforma eccezzionale

What do you like best? flessibilità sicurezza e efficacia implementazione What do you dislike? Plugin Wordpress mancante o troppo elaborioso Recommendations to others considering the product: Di provarlo perche pochi ne rimaranno delusi What problems are you solving with the product? What benefits have you realized? Nessun problema solo vantaggi

Great experience.

What do you like best? Zoho can prioritize tasks and shows over-due customer requests. What do you dislike? It doesn't allow copy and paste image into the message directly. Instead I have to add pictures as attachments. Recommendations to others considering the product: I highly recommend people to give it a try. What problems are you solving with the product? What benefits have you realized? I have a team who help me with the customer service. We previously do all of ...

Excelente Herramienta

What do you like best? Muy fácil de usar y estable, cumple con lo necesario para un help desk típico What do you dislike? No tiene integración con whats app. Considero que sería una excelente funcionalidad. Recommendations to others considering the product: Integrar con Whats App What problems are you solving with the product? What benefits have you realized? Me ayuda a atender y dar seguimiento a las solicitudes que se realizan al área de TI de mi empresa

its very helpful and easy to use

What do you like best? the speed and easy to use, its easy to track the problems and support request with the end of service feed back from the customer, I really love it What do you dislike? nothing actually, all that I can say that if the mobile application has the same features of the web page, Recommendations to others considering the product: I believe that the Zoho desk is giving the opportunity to test and use the latest versions of services and web services ass well. ...

Awesomeness

What do you like best? The Microsoft Teams integration and addition of SLA's. Dashboards and reporting ability is great. What do you dislike? Not being able to use the existing support email address. What problems are you solving with the product? What benefits have you realized? Addition of SLA's. Timing and resolution of tickets.

Just enjoying how easy to give support to customers and inside employees.

What do you like best? How ease and efficient the platform is. Very fast response and very responsive to inputs on the remote computer or phone. What do you dislike? Will be great if we could have video call inserted on the support platform. Will complement better the support we give and will give more credibility to our customer. Recommendations to others considering the product: Take advantage of the trial they provide. Take notes on the side, so you can come back and ...

What a great system

What do you like best? Transfering data is for integration is seamless What do you dislike? Still working on the ticket flows. This will take time to adjust to. What problems are you solving with the product? What benefits have you realized? Multi-brand support. So. Much. Cheaper. It was a very easy pitch to the business owner.

Great!

What do you like best? A lot of features are included in Zoho desk service What do you dislike? Truth is that I'm still trying it out but so far so good What problems are you solving with the product? What benefits have you realized? Need to consolidate all support tickets in one place

Desk review

What do you like best? User friendly interface. Visual reporting What do you dislike? lack of invoicing and estimate capabilities What problems are you solving with the product? What benefits have you realized? customer communication and smooth reporting

My experience with Zoho Desk for Customer Success Department

What do you like best? So there are many things which I have liked the most here such as customisation, easy dashboard and all things at one place only. Here I am able to know what I am missing and how i can improve this because it clearly shows in it here. What do you dislike? As of I know I have not encountered such issue but yes it should be little more fast as it's searching efficiency is something where they need to work on. Recommendations to others considering the product: ...