Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Great platform for customer support!

What do you like best? Ease of use. The user interface is clean and crisp. What do you dislike? Can't seem to easily email out one off messages to people not already in the system. What problems are you solving with the product? What benefits have you realized? Making sure nothing falls between the cracks and gets lost with support inquiries.

Literally an essential cure for headaches

What do you like best? Simple and streamlined way to manage tickets. EXTREMELY helpful and essential for my company. I love how I can sign in and immediately see where my customer support process is succeeding/needing improvement. What do you dislike? There is a short learning curve to using this software, and I would be happy to learn where Zoho provides more education on how to effectively use their software. Luckily I had a co-worker who could show me, but it was a little ...

Great Zoho CRM Integration

What do you like best? It has great Zoho CRM Integration and has a very intuitive design. What do you dislike? It looks more complicated than it really is at first look. What problems are you solving with the product? What benefits have you realized? Client support has been an increasing issue in our agency due to the number of clients and small support team

Zoho Helpdesk

What do you like best? Not having to merge tickets. Everthing is in a nice flow and when clients respond back to email it doesn't create a new ticket. What do you dislike? Nothing so far. The helpdesk works like we expect it to. What problems are you solving with the product? What benefits have you realized? We are helping are Client services team support the end users

Positive Experience using ZohoDesk for Customer Support

What do you like best? The Platform is very user friendly and comprehensive covering all items that are important to register and keep track of What do you dislike? It would be helpful to have more product sub categories What problems are you solving with the product? What benefits have you realized? I am trying to maintain better records of customer support items our team needs to address. The ticket setup has been very beneficial to keep track of everything going on

Eхсеllеnt сlіеnt mаnаgеmеnt tооl fоr аny рurроsе

What do you like best? An еаsy tісkеt сrеаtіоn аnd mаnаgеmеnt wіth аddіtіоnаl fеаturеs оf роssіblе іntеgrаtіоns, іnvоісіng аnd CRM mаkеs thе арр а fаvоrеd tооl fоr busіnеss gоаls. Thе еnd рlаtfоrm саn bе еffоrtlеssly dеsіgnеd by thе nесеssіtіеs оf yоur tеаm by іnсоrроrаtіng іntеrnаl tарs, fіеlds, fоrms оr аddіtіоnаl аррs. Furthеrmоrе, Zоhо Dеsk саn еffесtіvеly unіtе thе tеаm frоm dіffеrеnt dераrtmеnts rеsultіng іn оvеrаll dеsіrеd synеrgy. What do you dislike? Sоmеtіmеs іntеrfасе ...

Great App for Company of All Sizes

What do you like best? It's CRM functions and being user-friendly. What do you dislike? Nothing. This app is flawless and it adapts to customer's needs What problems are you solving with the product? What benefits have you realized? How to handle CRM and Ticketing System so efficient and systematic, it helps us make the company more competitive in handling tasks.

Many powerful features packed into one solution

What do you like best? Zoho Desk allows me to customise it to my specific needs. I collect very specific information from my customers and I'm able to shape Zoho Desk so that I have everything I need in front of me instead of having defined views and contact templates. What do you dislike? There are a lot of features in Zoho Desk. Some that I'll never use or interact with. I'm able to hide most of them from my view but some I can't. Also, they need to add a dark mode to the website ...

A solution for business technical support areas.

What do you like best? It is one of the best applications based on customer service, since its services are unique and fundamental at large scales, which allow the organization to acquire a better environment in these work areas, mainly dedicated to the user who navigates in the facilities that this corporation maintains, with incredible and formidable help desks, which agree to contribute to the needs that are presented to the operators, or certain common doubts that usually arise. ...

Piattaforma eccezzionale

What do you like best? flessibilità sicurezza e efficacia implementazione What do you dislike? Plugin Wordpress mancante o troppo elaborioso Recommendations to others considering the product: Di provarlo perche pochi ne rimaranno delusi What problems are you solving with the product? What benefits have you realized? Nessun problema solo vantaggi