9.7
Spot Score
Efficient support for all your business needs.
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Starts from $7/user/month when yearly
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 2531-2540 out of 4147
RL
Ramon L
10/14/20
Zoho Desk - MAGNAVOZ
What do you like best? Performance, usability, front end, process. What do you dislike? really, nothing, because its a powerfull tool. What problems are you solving with the product? What benefits have you realized? Incident tickets.
TK
Thierry K
10/14/20
Un logiciel de gestion de tickets vraiment simple
What do you like best? Simplicité de l'interface utilisateur, de la prise en charge des tickets et grande flexibilité dans le paramétrage. What do you dislike? Vraiment rien. L'interface est très bien conçue. What problems are you solving with the product? What benefits have you realized? Suivi des demandes faites à notre support avec statistiques.
FL
Fiona L
10/13/20
This tool helped us automate a lot of our internal processes!
What do you like best? We love the features for the Knowledge Base. It is going to help us improve our client communication and employee communication. This will also allow our team leaders to access the information they need real time. What do you dislike? The complexity of the portal when first setting up. Recommendations to others considering the product: Zoho Desk is very easy to navigate and customize. What problems are you solving with the product? What benefits have ...
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CD
Craig D
10/11/20
Simple Chat integration into websites
What do you like best? Zoho Desk and Simple IQ allowed me to add chat functionality to my website without extensive coding. Their FAQ section and instructions made it a breeze to communicate quickly with my customers What do you dislike? I didn't like the access zoho desk screen. Though I didn't look hard to see if there was a direct link to it, the default method seemed to add an extra step. What problems are you solving with the product? What benefits have you realized? I ...
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MG
Michele G
10/10/20
Customizable
What do you like best? I like to personalize fields and facility inserting in new module What do you dislike? Restarting the server clears all authTokens and users must re-authenticate. It happens to me too often What problems are you solving with the product? What benefits have you realized? Is good for timeline of my job and sharing with my collegues.
MS
marek s
10/09/20
recezja platformy zoho desk
What do you like best? szybkość platformy funkcjonalność wielozadaniowość wygoda korzystania What do you dislike? aplikacja moblina jest zbyt mało funkcjonalna Recommendations to others considering the product: jeśli nie macie zbyt dużego doświadczenia w platformach helpdeskowych ten wybór bedzię najlepszym każdy krok opisany i łatwa konfiguracja do swoich potrzeb What problems are you solving with the product? What benefits have you realized? komunikacja z ...
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CE
Clarence E
10/08/20
I love Zoho desk for my comapy and i really appreciate the support team .
What do you like best? It very easy to manage the customer request and users request What do you dislike? I have not found anything that I don't like about Zoho yet What problems are you solving with the product? What benefits have you realized? All users request for IT support are processed through ZOHO desk and are managed well
AS
Ayesha S
10/08/20
Highly Recommended
What do you like best? The application is easy to use and gives you control in customization. What do you dislike? I want to more preview the customer's view. Recommendations to others considering the product: It is easy to use and scalable. What problems are you solving with the product? What benefits have you realized? One stop ticket submission form for varioua tech issues for multiple users outside of my organization.
JM
Jose Manuel P
10/08/20
Always in control
What do you like best? It has what we need to manage our customers requirements and be in control for whats going on, keep stakeholders to watch SLA´s de users satifaction. Also integration witj other Zoho Apps let us be more productive. What do you dislike? It takes some time to know all features and take advantage of it, but it is well invested time. Recommendations to others considering the product: Dont waste time, get into Zoho What problems are you solving with the ...
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SC
Suporte C
10/08/20
uma experiencia muito agradavel
What do you like best? uma ferramenta que suporta a demanda e muito simples de utilizar What do you dislike? algumas coisas ainda podem melhorar como configurações de idioma What problems are you solving with the product? What benefits have you realized? nenhum
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
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