Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Zoho Desk evaluation

What do you like best? simplicity of operation and price. I also like the interface and the app What do you dislike? I'm excited to start working with Zoho Desk. I currently have a contract with Freshdesk, the program works well, but the after sales service is very bad. What problems are you solving with the product? What benefits have you realized? what I want more Zoho is the event management and analytics part

its ok, but can be better

What do you like best? ticketing system is very good and comfort to use What do you dislike? here and there are small bugs or double functions What problems are you solving with the product? What benefits have you realized? email ticketing system

Zoho Desk

What do you like best? Price and ease of use. I had used ZenDesk previously and it is actually too much for our use case. What do you dislike? I really did not find anything that I disliked. What problems are you solving with the product? What benefits have you realized? We have multiple teams that need a ticketing system but that can allow some segregation of data.

This web app has increased our productivity tremendously. Being in MA. and having staff in NY.

What do you like best? Ability to be anywhere to access tickets. Also the ability to create tickets via an email address. What do you dislike? Sometimes ticket duplicate when receiving a response from a user/client. What problems are you solving with the product? What benefits have you realized? Issue and resolution tracking.

Decent, Flexible Software

What do you like best? It's cheap and accessible and has most of the features that most of us need. What do you dislike? It is definitely on the basic side. It doesn't compare to a product like Zendesk but most of us need something much much simpler. What problems are you solving with the product? What benefits have you realized? I'm trying to set up Zoho Desk to allow our outsource service team to manage customer interactions better as well as get our support team to reduce ...

Best combination of help desk services

What do you like best? Is very easy to setting and manage, and is the better price vs. benefits relation. What do you dislike? None for the moment, the app has a perfect function. Recommendations to others considering the product: Has a good time of trial license, permit a full setup of your characteristics, theirs contact to offer support about of the tool is very good, your price is just. What problems are you solving with the product? What benefits have you realized? ...

Ottimo strumento per dare alla propria attività il turbo

What do you like best? Grande varietà di opzioni e strumenti di integrazione con i propri sistemi What do you dislike? Alcuni passaggi devono essere studiati a fondo perchè a volte ci si perde nelle impostazioni ma è normale con uno strumento così completo, la regolazione di fino chiede studio e tante prove. Purtroppo l'assistenza diretta è solo in inglese, il pannello Recommendations to others considering the product: Se volete un prodotto che vi renda autonomi nella ...

Zoho Desk Work is constant and helps free up work.

What do you like best? This platform is a good investment as a customer relations and support tool because Zoho Desk is very useful for gathering information about customer relations and issues that arise when people use technology in their daily lives. Connecting customers with support staff is easy. It is easily integrated with other Zoho services, which improves data management. Its installation and configuration does not represent any problem, its interface is optimal. What do you ...

Pruebas Zoho Desk

What do you like best? Es una paquete muy potente que permite, entre otras cosas, la automatización de tareas de forma muy fácil. What do you dislike? Todo bien, todavía estamos en pruebas pero de momento no hemos encontrado ningún punto débil. What problems are you solving with the product? What benefits have you realized? Centralizar y automatizar las peticiones así como disponer de analítica.

Zoho Desk Trial Experience

What do you like best? Customization of the entire ticketing process from input options, delegation, status tracking, is among the best I have had the chance of using. Takes some time to get started and learn the ins and outs, but the reward is having a system that needs minimal backend interaction as it is deployed. Integrations with several different software partners is great - we specifically use Microsoft Teams and Zoho Desk integrates into our workflow very nicely through the teams ...