Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Nice experience so far!

What do you like best? Combination of Ticketing and Help Cener. What do you dislike? Nothing so far, probably not being able to set the priority of a ticket by email. What problems are you solving with the product? What benefits have you realized? Centralization of information regarding a SaaS.

Best way to interact with your clients and customers

What do you like best? This is among the top and best apps available in the market for controlling the office support. Zoho Desk is simple to use and the quite effective. This program is simpler to install and quick to get used it when using. The leaning level is minimum to understand. and anyone can jump on to this with basic knowledge. Zohodesk Make users and teams convenience and guidelines for automated tasks are also very easy to implement. The customer service team from Zoho have ...

Easy ramp-up - tons of useful features

What do you like best? We chose Zoho Desk to easily integrate with our customer service. The ramp-up was quick, easy to get working in just 1 or two hours. Especially automation simplifies our daily workload. What do you dislike? The E-Mail connection setup was a bit tricky. We had minor problems finding important buttons like "Reply" due to the user interface. Once getting used to it - everything is fine now. We would like to have the opportunity to create a ticket on behalf ...

Nice price, Nice API

What do you like best? API server for custom integrations is nice What do you dislike? UI of dashboard could more responsive on custom devices What problems are you solving with the product? What benefits have you realized? Intergragtion with API

I love the app

What do you like best? i like the support and forums i wish all softwares have the same support as zoho What do you dislike? sometimes the interface is slow but maybe is my internet Recommendations to others considering the product: zoho is a user friendly tool that I like for my personal use i believe all companies should get it, but the recommendation is to get as much information that you need from google to configure it properly. What problems are you solving with the ...

Great, easy to use & configure solution

What do you like best? The ease of configuring each aspect of the platform as well as the clear, concise and manageable supporting articles/knowledge base What do you dislike? Not being able to have a "New" option for tickets instead of "Open" . Would be easier to identify and manage if this was available. What problems are you solving with the product? What benefits have you realized? Customer management solution as well as easily integrating other platforms

Great experience using Zoho Desk

What do you like best? Changed the way we interact with our clients, with a lot of customization posibilities. It is really easy to start using the system. What do you dislike? Its the first time i use a ticket platform, so it was difficult to start, but i think Zoho Desk made it easer. Recommendations to others considering the product: Just start using Zoho Desk! its going to improve your operations. What problems are you solving with the product? What benefits have you ...

Helpful tool to fast time to market

What do you like best? Configuration is easy and user-friendly. Technical Support is awesome. What do you dislike? Online help is sometimes not clear and it assumes that people has a high technical knowledge Recommendations to others considering the product: It's a great tool to develop a fast solution and put in the market quickly What problems are you solving with the product? What benefits have you realized? I need assist quickly a strategic client and I need answer ...

Review for Zoho Desk Trial

What do you like best? Easy to set up and free for up to 3 Agents. What do you dislike? Unable to comment on this as its still early days for us with this tool. What problems are you solving with the product? What benefits have you realized? Optimising our user feedback loop.

Zoho is Awesome

What do you like best? The platform is more cohesive and intuitive to use. It is very easy for our team to collaborate on tickets and share information internally, which in turn provides our customers with an overall better customer experience. What do you dislike? Some features require the addition of a new app or module. We wish there was a more comprehensive package that gave us the tools we needed in the form of a package. We could streamline our budget Recommendations to ...