9.7
Spot Score
Efficient support for all your business needs.
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Starts from $7/user/month when yearly
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1791-1800 out of 4147
HM
Harish M
01/01/22
"Quick & Simple tool for Helpdesk management"
What do you like best about Zoho Desk? Ease of use, integrations, C2G reporting, 24x7 chat support, overall setup time was less than 15 mins, continuous feature additions.
AU
Anonymous User
12/29/21
"A very elegant, simple, easy to use platform"
What do you like best about Zoho Desk? The channels offered to handle incoming help requests make it very easy to organize and see who is working on what in one simple easy to use and manage interface.
AM
Adam M
12/29/21
"Learning curve but user friendly"
What do you like best about Zoho Desk? Faster setup and easy to understand guides What do you dislike about Zoho Desk?
AU
Anonymous User
12/29/21
"Goog so far"
What do you like best about Zoho Desk? We like to have all our customer service on the one platform What do you dislike about Zoho Desk?
NK
Naval K
12/29/21
"Friendly and completely configurable support desk system"
What do you like best about Zoho Desk? The best part of Zoho Desk is that it is completely configurable, and there is ample help to set up the software to match our needs.
AU
Anonymous User
12/29/21
"Need more time to get to know the program, but looks like the best option until now"
What do you like best about Zoho Desk? The overview is clear and it works sort of intuitive. What do you dislike about Zoho Desk?
AU
Anonymous User
12/28/21
"Nice ticketing solution, but not ready to go from the start"
What do you like best about Zoho Desk? Powerfull ticketing solution with lots of possibilities What do you dislike about Zoho Desk?
AU
Anonymous User
12/27/21
"Enormous and user friendly Help Desk! I love it!"
What do you like best about Zoho Desk? You are understanding the software very fast very well. What do you dislike about Zoho Desk?
AU
Anonymous User
12/27/21
"Perfect Experience"
What do you like best about Zoho Desk? The best ticket management software I ever had experienced before. It is effortless to understand and explain to your colleagues & customers. The most important thing I guess you should have a great local advisor to have the right customizations for your account.
AI
Atencion I
12/27/21
"A good basic but powerful Help Desk solution"
What do you like best about Zoho Desk? If you are used to Zoho solutions, jumping into Zoho Desk is very easy once you understand the configuration flow of Zoho Desk. Easy to configure, easy to personalize and with a lot of optionfor up-grading and up-scaling from a basic Help Desk to a holistic corporate solution thanks to integration with Zoho's solutions as CRM, Project Manager, etc.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
