Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons

"Most reliable tool for automating customer activities."

What do you like best about Zoho CRM? Zoho CRM is an internet hosted customer relationship management tool and let us manage customer contact detail on a single place. We can stay in touch with clients/customers and track all customer activities on this tool. Zoho CRM is an customizable tool and lets us customize our product features and convert them as a requirement of others. it integration with other application let me manage my data easily.

"Valuable data at a glance"

What do you like best about Zoho CRM? We used zoho at my previous job when I was a manager to view important statistics and numbers. The graphs were simple to read andmI was able to keep track of productivity of the team I managed. The data was available on homenet, but Zoho had all the info on one page at a glance and some data I had to do a little work to obtain. Long story short, it saves a lot of time.

"zoho CRM is useful"

What do you like best about Zoho CRM? easy to use interface and the pricing model is very budget-friendly with a choice of multiple options and features What do you dislike about Zoho CRM?

"Useful features for our line of operations but lack visual elements."

What do you like best about Zoho CRM? Organizing and managing contacts, and categorizing them for backup What do you dislike about Zoho CRM?

"Useful, if not cumbersome."

What do you like best about Zoho CRM? Customization, and reporting are huge wins. The ability to adjust the CRM, and the way you use it, to suit your particular workflow is extremely beneficial. Cross-user feeds and notifications are also a godsend for keeping on top of a shared lead pool.

"Easy Customizable and Excellent Support System "

What do you like best about Zoho CRM? I used their Enterprise CRM edition, it was easy to customize the data representation and their support system is super sweet in helping their clients.

"Convenience"

What do you like best about Zoho CRM? The layout and how user-friendly the software is. Everything is right there without multiple clicks. What do you dislike about Zoho CRM?

"Full Suite of Services"

What do you like best about Zoho CRM? The flexibility and customization. Ease to update and adapt to workflows What do you dislike about Zoho CRM?

"So Far So Good- I Use Zoho To Convert Marketing Leads To Potentials"

What do you like best about Zoho CRM? I am in the sales development team in my organization. I take care of the inbound education leads. As soon as a lead gets pre-qualified, it comes to Zoho. We then create a potential so that the salesperson ahead and all the other teams could start working on the deal. We use Zoho finance and analytics as well. The interface is not the most intuitive, but overall the feature set is quite robust. It takes very little to achieve whatever you have in your ...

"Best in class"

What do you like best about Zoho CRM? Zoho Motivator works alongside Zoho CRM and is aimed at helping users get the most out of their software. All basic CRM data such as potentials, leads, etc. are automatically synced from user's CRM accounts the moment that they sign up for Zoho Motivator. Based on this data, managers can establish contests and then display the results on large-screen TVs.