9.8
Spot Score
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 971-980 out of 2471
JA
Jenrola A
11/20/19
"Best For Your Business"
What do you like best about Zoho CRM? A cloud based CRM solution that helps to get, retain and satisfy clients in a way that grows businesses. It is a useful tool for starting and established businesses. With a great team of professionals that offer great customer support. And it is easy to use
AU
Anonymous User
11/19/19
"Very flexible and useful CRM tool"
What do you like best about Zoho CRM? 1. The user interface 2. Simple navigation
VR
viren r
11/19/19
"Zoho "
What do you like best about Zoho CRM? zoho crm provide to us faster groving bussiness to improve our bussiness multiple support by calling system zoho help to improve our bussiness its provide zoho mail also
US
Umang S
11/19/19
"Very nice business collaboration tools"
What do you like best about Zoho CRM? Zoho is one of the best and versatile business collaboration tool other than Google. Mail is free if considered the basic plan.
SS
Suraj S
11/19/19
"Gets the job done"
What do you like best about Zoho CRM? The time management feature that the application holds, has made a lot of task easier for the organization. It has made it easier to manage time taken on a project thus making the billing process easier for the management.
KT
kaya t
11/19/19
"Easy to Use and Navigate"
What do you like best about Zoho CRM? Very easy to navigate through this CRM. They have made it so anybody can pick this up very quickly and get work done in timely manner.
AW
Abel W
11/19/19
"Powerful Zoo CRM, is a customer relationship management system."
What do you like best about Zoho CRM? Zoho CRM is very valuable, it gives me task automation, which I appreciate its function. I have the possibility of having a multichannel data analysis, because it manages interactions from various sources. This tool is excellent, it has structure for mobile devices.
RP
Romeo P
11/19/19
"Easy management"
What do you like best about Zoho CRM? Can be used even for small business firms What do you dislike about Zoho CRM?
AT
Akshay T
11/19/19
"It does what you expect, only slightly better than a simple excel sheet."
What do you like best about Zoho CRM? Zapier connectivity is the most important for us. What do you dislike about Zoho CRM?
MM
Matthew M
11/18/19
"Great CRM for Smaller businesses"
What do you like best about Zoho CRM? The detailed records of leads make it very easy to look back on and recall discussions with potential clients. I also find that the integration via typeform responses and Google Sheets make it great for those interested in automating the process.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].