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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in July 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 971-980 out of 2471

JA

Jenrola A

11/20/19

5 out of 5

"Best For Your Business"

What do you like best about Zoho CRM? A cloud based CRM solution that helps to get, retain and satisfy clients in a way that grows businesses. It is a useful tool for starting and established businesses. With a great team of professionals that offer great customer support. And it is easy to use

AU

Anonymous User

11/19/19

4.5 out of 5

"Very flexible and useful CRM tool"

What do you like best about Zoho CRM? 1. The user interface 2. Simple navigation

US

Umang S

11/19/19

5 out of 5

"Very nice business collaboration tools"

What do you like best about Zoho CRM? Zoho is one of the best and versatile business collaboration tool other than Google. Mail is free if considered the basic plan.

RP

Romeo P

11/19/19

4 out of 5

"Easy management"

What do you like best about Zoho CRM? Can be used even for small business firms What do you dislike about Zoho CRM?

AT

Akshay T

11/19/19

3.5 out of 5

"It does what you expect, only slightly better than a simple excel sheet."

What do you like best about Zoho CRM? Zapier connectivity is the most important for us. What do you dislike about Zoho CRM?

KT

kaya t

11/19/19

4 out of 5

"Easy to Use and Navigate"

What do you like best about Zoho CRM? Very easy to navigate through this CRM. They have made it so anybody can pick this up very quickly and get work done in timely manner.

AW

Abel W

11/19/19

4 out of 5

"Powerful Zoo CRM, is a customer relationship management system."

What do you like best about Zoho CRM? Zoho CRM is very valuable, it gives me task automation, which I appreciate its function. I have the possibility of having a multichannel data analysis, because it manages interactions from various sources. This tool is excellent, it has structure for mobile devices.

VR

viren r

11/19/19

5 out of 5

"Zoho "

What do you like best about Zoho CRM? zoho crm provide to us faster groving bussiness to improve our bussiness multiple support by calling system zoho help to improve our bussiness its provide zoho mail also

SS

Suraj S

11/19/19

3 out of 5

"Gets the job done"

What do you like best about Zoho CRM? The time management feature that the application holds, has made a lot of task easier for the organization. It has made it easier to manage time taken on a project thus making the billing process easier for the management.

GE

Gavin E

11/18/19

5 out of 5

"Most reliable tool for automating customer activities."

What do you like best about Zoho CRM? Zoho CRM is an internet hosted customer relationship management tool and let us manage customer contact detail on a single place. We can stay in touch with clients/customers and track all customer activities on this tool. Zoho CRM is an customizable tool and lets us customize our product features and convert them as a requirement of others. it integration with other application let me manage my data easily.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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