9.8
Spot Score
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 901-910 out of 2471
AU
Anonymous User
03/31/20
"Difficult to implement and navigate"
What do you like best about Zoho CRM? I did not like Zoho at all--I found it difficult to even launch and never got past the implementation phase. What do you dislike about Zoho CRM?
AU
Anonymous User
03/30/20
"Not Costly Tool"
What do you like best about Zoho CRM? I like 7/24 support. Its really helpfull. What do you dislike about Zoho CRM?
MH
Mike H
03/24/20
"100% deliverance of perfectly coordinated sales and customer management."
What do you like best about Zoho CRM? Zoho CRM is especially built out for the sales and marketing automation and it has the ability to archive and organize all of our sales marketing procedures. Zoho CRM pushes in the perfect and precise market analytics and increases the customer interaction progress which drive towards converting from the low marketing sales rate into the highest sales marketing leads. For us, it might be more easier to convert the sales leads and instantly uses the ...
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JA
Justin A
03/23/20
"Standard solutions in the area of marketing, traffic and CRM"
What do you like best about Zoho CRM? Zoho CRM I see it as a service of high quality and professionalism by many aspects, it really is something very advantageous to achieve a service like this to boost marketing in an organization, is highly profitable and the results obtained when introducing a campaign to the market is extraordinary, since it allows many people to know the service that promotes the company, the experience obtained when working with this system is very good, because its ...
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ZJ
Ziyan J
03/20/20
"Valued CRM"
What do you like best about Zoho CRM? This Zoho CRM is very userfriendly which has aan attractive user interface where this was customised for our organization 6 months ago and we still use it without any hassle or any problems still and this is a very well organized CRM
AU
Anonymous User
03/19/20
"Good interface"
What do you like best about Zoho CRM? Convenient and easy to use, I like the user interface What do you dislike about Zoho CRM?
CS
Christina S
03/19/20
"Honestly one of the best customer relationship management software out there"
What do you like best about Zoho CRM? Among the strengths that Zoho CRM provides is how versatile it is when collecting data of interest for your sales team which is of total priority to be able to have an accurate insight of the entire sales process, the data are well organized to be analyzed and create strategies based on these to result in an increase in productivity and efficiency for our company. Its user interface is intuitive, easy to use with a modern look easy to digest
AU
Anonymous User
03/05/20
"One of the Best CRM ZOHO"
What do you like best about Zoho CRM? Simple to use. Very good UI and smooth.
CK
Chenchu Kartheek T
02/28/20
"Great CRM to have in our organisation"
What do you like best about Zoho CRM? easy to use and integrate customer details What do you dislike about Zoho CRM?
AF
Alfonzo F
02/27/20
"Great CRM software with all tools needed to apply our marketing strategies"
What do you like best about Zoho CRM? Thanks to Zoho CRM I have been able to increase my numbers greatly thanks to its interface that despite being visually quite simple it is quite complete in the number of tools and options it offers us and if we consider which is one of the most economical choice that we can get for marketing strategies and customer follow-up and campaigns being this the reason why I use Zoho and what I like most about it
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].