NEWJoin 1M+ SaaS Professionals|Get Weekly Insights, Trends & Expert PicksSubscribe Free →

Spotsaas logo

9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons

Efficiency at your fingertips.

4.07

Add to compare

Starts from $9 / user / month when yearly, also offers free forever plan

Start Free Trial

Zoho CRM Reviews & Ratings

4.07

Very Good

Based on 2488 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Spotsaas Editor’s POV

Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more

Zoho CRM pros and cons

  • Easy to use with a clear interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

Filter results

Sort by :

Relevance
Relevance
Highest-Rated
Lowest-Rated
Least-Recent
Most-Recent

Share this page

Showing 881-890 out of 2471

AU

Anonymous User

05/12/20

5 out of 5

"Design a business system capable of achieving the best results, with zoho everything is possible."

What do you like best about Zoho CRM? It is necessary to have the ability to identify the main benefits of a system, so I must mention them and make clear what are the best methods and tools offered by zoho crm programming, being the main responsible for materializing the progress within the company that uses its services to achieve their most desired goals, including a control of immediate responses, customer support tracking, a self-service portal, knowledge management, priority alerts, ...

Read more

TK

Takunda K

05/11/20

5 out of 5

"Zoho CRM Is Great at managing you Sales Funnel"

What do you like best about Zoho CRM? I liked the Ease set up of CRm and how it adapts to suit your region. I also like the simple interface and above all I like incredible ability to automate a large number of things and Hard code the process so that everyone follows it with minimal training.

AU

Anonymous User

05/11/20

5 out of 5

"zoho is an amazing crm software and it fit all my need"

What do you like best about Zoho CRM? freely customize module that work just best What do you dislike about Zoho CRM?

AU

Anonymous User

05/05/20

5 out of 5

"With zoho crm you can enhance your evolution, stay in control and be your own manager."

What do you like best about Zoho CRM? Highlighting the best of zoho crm is its programming, which handles a last generation software that understands the ability to manage the different corporate values of a company, enhancing its development and obtaining positive results, which is undoubtedly convenient for the organization, since every advance that a program can generate, is very useful for the business system, which is why this program integrates so well with business organizations, due ...

Read more

AU

Anonymous User

05/05/20

5 out of 5

"Zoho CRM Period!"

What do you like best about Zoho CRM? Zoho CRM allows us to track our leads, opportunities, contacts accounts. We don't have to rely on our memory, Zoho CRM does it for us.

VW

Vicky W

05/01/20

4 out of 5

"Excellent CRM software with a efficient email marketing system"

What do you like best about Zoho CRM? What I like most about this software are its functionalities that allow to adapt to my business in a very good way allowing me to send emails automatically to all my customers making them always informed either by sending invoices or information of Zoho CRM products fulfills the promise by offering us a fairly efficient email marketing system

JK

Julie K

05/01/20

5 out of 5

"A great CRM to satisfy and retain customers."

What do you like best about Zoho CRM? Zoho CRM has been a great choice for me as it helped me to maintain customer relationships at the top of the priority. I found it to be very easy to use and quite affordable despite its integration with major companies like Google, Zendesk, Slack, LinkedIn, etc. It offers features like reports, profiles, defines roles, dashboards, etc. Even at the basic plan, you can find the best features.

CM

Craig Matthew L

04/29/20

5 out of 5

"Ideal Solution"

What do you like best about Zoho CRM? Easy to use and integrates nicely with my Google contacts What do you dislike about Zoho CRM?

LR

Luna Rosario A

04/23/20

4 out of 5

"CRM software adapted for any need in these new times"

What do you like best about Zoho CRM? Let me start by saying that Zoho CRM is one of the best or may even be the best Customer Relationship Management software on the market. What I like about this software is that is quite useful for any manager or business owner who needs to adapt to the new modalities of advertising and sales funnels, since it is intuitive enough so you can learn to use it shortly time and with this, have short-term results. It is quite useful for all the tools it offers ...

Read more

AU

Anonymous User

04/23/20

4.5 out of 5

"Best CRM tool there is!"

What do you like best about Zoho CRM? The user interface is so easy and manageable. You do not need a Knowledge transfer session to understand how Zoho works. It's a great tool for non profits & corporate for application product support role or a position like Product Coordinator

Free vendor scorecard

Evaluate Zoho CRM objectively with the CRM software scorecard

A weighted CRM software vendor scorecard to score Zoho CRM against your real requirements — not the marketing.

  • Weighted criteria you can edit
  • Score multiple vendors side-by-side
  • Shareable with your buying committee

No file downloads on screen — we email it to you. One-click unsubscribe anytime.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].