9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1651-1660 out of 2471
RT
Ron T
11/20/18
"Overall delivers what I need. Not as intuitive as I would like in some areas."
What do you like best about Zoho CRM? It manages my sales contacts database well once I learned the system. What do you dislike about Zoho CRM?
AU
Anonymous User
11/18/18
"It was confusing for everyone involved"
What do you like best about Zoho CRM? It was affordable and we were able to get the marketing team and sales team on it. What do you dislike about Zoho CRM?
SG
Silvia G
11/18/18
"Review for Zoho CRM"
What do you like best about Zoho CRM? This is the best tool I have ever used when I was employed. It was so easy to use it. The style was very simple that it allowed anyone with computer skills to start using it. It was easy to follow clients interests and obtain sales. It offered us a very attractive interface. It was always easy to find contacts and accounts on the search tab.
AU
Anonymous User
11/15/18
"Best Email App Ever"
What do you like best about Zoho CRM? Email customization and analytic features. What do you dislike about Zoho CRM?
CR
Charles R
11/15/18
"Zoho is a great CRM"
What do you like best about Zoho CRM? ease of use, ability to create custom reports What do you dislike about Zoho CRM?
JJ
Juan J
11/14/18
"Zoho Gets it Done!!"
What do you like best about Zoho CRM? I like the fact that Zoho CRM is easy to use. The configuration and style is very simple that it allows just about anyone with some type of computer knowledge to get started. I like the fact that the CRM has customization input that can accommodate your business needs.
AU
Anonymous User
11/13/18
"Zoho"
What do you like best about Zoho CRM? project management and emails are what I like best What do you dislike about Zoho CRM?
FR
Freddie R
11/13/18
"Use it every day all day"
What do you like best about Zoho CRM? everything about it is amazing. there are a few things that can be tweeked but overall its great. What do you dislike about Zoho CRM?
AU
Anonymous User
11/12/18
"Good starting point CRM "
What do you like best about Zoho CRM? Very basic CRM system, good for companies that are just starting out and don't need a salesforce quite yet. What do you dislike about Zoho CRM?
NK
Nick K
11/12/18
"Liking it so far"
What do you like best about Zoho CRM? Being able to sync the desktop and mobile plate form What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].