9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1641-1650 out of 2471
AN
Achyuth N
12/06/18
"Zoho CRM review"
What do you like best about Zoho CRM? Personalization. We were able to customize it based on our user flows and this helped us automate a lot of manual and repetitive tasks for us. This has improved our customer relationships significantly
AU
Anonymous User
12/05/18
"Getting results faster!"
What do you like best about Zoho CRM? Zoho crm has made connections with Google ads, so it is amazingly easy to store all of my data with my google account.
MW
Mayank W
11/30/18
"Zoho CRM"
What do you like best about Zoho CRM? The best thing is organization tree feature also the employees can be seen going in or out using Biometric sensors, also it is very responsive and the support team is good
AU
Anonymous User
11/28/18
"CRM for Small Users"
What do you like best about Zoho CRM? Priced reasonably and the interface is easy to use. Implementing the software and customization requires watching videos and ZOHO provides good emails outlining what training yoiu should participate in to get the system up and running. Sales Signals is a nice feature that allows you to see when emails are opened as well as the customer scoring which allows you to see in a glance which leads are moving through the pipeline.
AU
Anonymous User
11/27/18
"Importing is a mess, customer support is worse"
What do you like best about Zoho CRM? Terrible customer support. This software is very buggy and causes alot if issues. What do you dislike about Zoho CRM?
AU
Anonymous User
11/27/18
"Decent but complex"
What do you like best about Zoho CRM? ZOHO integrates with a lot of other features and can be used as one-all/end-all solution for tracking sales, following, email marketing, etc.
SR
Solid Rock H
11/25/18
"Easiest to customize"
What do you like best about Zoho CRM? There’s so many ways that you can customize the CRM for your purposes. I am a real estate investor in finding a platform that can conform to the nuances that Real estate has was difficult. But zoho really is one of the easiest platforms to use and customize for your purposes.
TN
Tony N
11/22/18
"CRM Made Hard"
What do you like best about Zoho CRM? Email platform...that's the only thing I can honelty say i like. What do you dislike about Zoho CRM?
KS
Kris S
11/21/18
"Account Executive "
What do you like best about Zoho CRM? I like the simplicity that Zoho provides to the user. We have our CRM linked up with Ring Central and it works like a charm. The email functions are great. I can do a mass email of 500 a day, I can tell if an email was opened, clicked or received. Provides great statistics on revenue and accounts.
LD
Ligia D
11/21/18
"Great CRM, incredible room for modifications and personalization"
What do you like best about Zoho CRM? I've worked with several companies who use this tool and I am always amazed by how flexible it is and how all these companies always have such a personalized range of actions and fields, all allowed by the CRM developers, of course. Not only that, but it also allows each individual to personalize it even more, with the use of macros for daily/repetitive tasks, mass emails and texts, and personalized views so you can group your clients or customers and ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].