9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1591-1600 out of 2471
AU
Anonymous User
01/22/19
"Works Well!"
What do you like best about Zoho CRM? I like that you can organize everything to your personal liking, and that everything can be easily shared between all users. What do you dislike about Zoho CRM?
DF
Doug F
01/22/19
"Great software for a minimum cost"
What do you like best about Zoho CRM? The pricing with full functionality. You can upgrade to help track inventory but it isn’t neccesarry What do you dislike about Zoho CRM?
JR
Jose Raul F
01/21/19
"Intelligence in sales is not only enough in ideas but also in technology"
What do you like best about Zoho CRM? with only having potential clients the priority is to act immediately with them trying to interact in all possible ways; The application of Zoho CRM allows all the possible technological tools of communication to be in favor of the company in order to unify apps and all operative management in one, for that reason since I discovered it I benefit most from it.
AH
Alexa H
01/20/19
"Decent CRM with limited features"
What do you like best about Zoho CRM? This product worked very well for sales people to notate leads and their interactions with clients. However, it doesn't have all the features that other software has.
AU
Anonymous User
01/18/19
"Very user-friendly"
What do you like best about Zoho CRM? It is very easy to user and there are tons of filters to use to sort leads. It's also easy to set up email templates and send mass emails to leads.
RM
Richard M
01/18/19
"A quality CRM"
What do you like best about Zoho CRM? I like that it's customizable and full featured. Lots of information can be kept in it and it doesn't get clunky. What do you dislike about Zoho CRM?
TW
Tom W
01/17/19
"Easy to use, integrates well with other Zoho modules"
What do you like best about Zoho CRM? The CRM itself is fairly basic, and works very well. The best part of the CRM is that it ties in seamlessly with the many other Zoho modules. Great for small teams.
AU
Anonymous User
01/17/19
"Interface "
What do you like best about Zoho CRM? It іs gооd sоftwаrе tо соntrоl аnd mаnаgе thе еntіrе busіnеss rеlаtіоnshір оf thе соmраny. Thеіr tооls аrе vеry vеrsаtіlе аnd аllоw tо оbtаіn а systеm fоr mаrkеtіng
AU
Anonymous User
01/17/19
"Interface "
What do you like best about Zoho CRM? It іs gооd sоftwаrе tо соntrоl аnd mаnаgе thе еntіrе busіnеss rеlаtіоnshір оf thе соmраny. Thеіr tооls аrе vеry vеrsаtіlе аnd аllоw tо оbtаіn а systеm fоr mаrkеtіng
AC
Anne C
01/15/19
"Zoho CRM"
What do you like best about Zoho CRM? The services offered in this CRM such as Calendar, Notebook and Docs are useful. The content management is my primary need, and these would be satisfactory to manage deadlines, jot down ideas and potentially store documents. However, I think this is an adjunct service and not something I would use as a go-to service when I can find the same services elsewhere for my needs.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].