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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in July 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 1591-1600 out of 2471

AU

Anonymous User

01/22/19

5 out of 5

"Works Well!"

What do you like best about Zoho CRM? I like that you can organize everything to your personal liking, and that everything can be easily shared between all users. What do you dislike about Zoho CRM?

DF

Doug F

01/22/19

4.5 out of 5

"Great software for a minimum cost"

What do you like best about Zoho CRM? The pricing with full functionality. You can upgrade to help track inventory but it isn’t neccesarry What do you dislike about Zoho CRM?

JR

Jose Raul F

01/21/19

5 out of 5

"Intelligence in sales is not only enough in ideas but also in technology"

What do you like best about Zoho CRM? with only having potential clients the priority is to act immediately with them trying to interact in all possible ways; The application of Zoho CRM allows all the possible technological tools of communication to be in favor of the company in order to unify apps and all operative management in one, for that reason since I discovered it I benefit most from it.

AH

Alexa H

01/20/19

3 out of 5

"Decent CRM with limited features"

What do you like best about Zoho CRM? This product worked very well for sales people to notate leads and their interactions with clients. However, it doesn't have all the features that other software has.

RM

Richard M

01/18/19

4.5 out of 5

"A quality CRM"

What do you like best about Zoho CRM? I like that it's customizable and full featured. Lots of information can be kept in it and it doesn't get clunky. What do you dislike about Zoho CRM?

AU

Anonymous User

01/18/19

4 out of 5

"Very user-friendly"

What do you like best about Zoho CRM? It is very easy to user and there are tons of filters to use to sort leads. It's also easy to set up email templates and send mass emails to leads.

AU

Anonymous User

01/17/19

2.5 out of 5

"Interface "

What do you like best about Zoho CRM? It іs gооd sоftwаrе tо соntrоl аnd mаnаgе thе еntіrе busіnеss rеlаtіоnshір оf thе соmраny. Thеіr tооls аrе vеry vеrsаtіlе аnd аllоw tо оbtаіn а systеm fоr mаrkеtіng

TW

Tom W

01/17/19

4 out of 5

"Easy to use, integrates well with other Zoho modules"

What do you like best about Zoho CRM? The CRM itself is fairly basic, and works very well. The best part of the CRM is that it ties in seamlessly with the many other Zoho modules. Great for small teams.

AU

Anonymous User

01/17/19

2.5 out of 5

"Interface "

What do you like best about Zoho CRM? It іs gооd sоftwаrе tо соntrоl аnd mаnаgе thе еntіrе busіnеss rеlаtіоnshір оf thе соmраny. Thеіr tооls аrе vеry vеrsаtіlе аnd аllоw tо оbtаіn а systеm fоr mаrkеtіng

AC

Anne C

01/15/19

2.5 out of 5

"Zoho CRM"

What do you like best about Zoho CRM? The services offered in this CRM such as Calendar, Notebook and Docs are useful. The content management is my primary need, and these would be satisfactory to manage deadlines, jot down ideas and potentially store documents. However, I think this is an adjunct service and not something I would use as a go-to service when I can find the same services elsewhere for my needs.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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