9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1581-1590 out of 2471
AU
Anonymous User
01/28/19
"ZOHO Review"
What do you like best about Zoho CRM? The ability to customize your view to see what Lead information is important. Also like the reports feature. What do you dislike about Zoho CRM?
AR
Ashish R
01/28/19
"ZOHO CRM BASICALLY USED FOR GROWTH OF THE BUSINESS."
What do you like best about Zoho CRM? Zoho CRM can automate daily business activities, track sales, and engage customers in different platforms.Zoho CRM offers a wide range of benefits, most of which related to closing more sales and attracting more customers.
AU
Anonymous User
01/28/19
"Hands down, best CRM software I have used to this day"
What do you like best about Zoho CRM? Prices far below competitors and Zoho can do everything more pricey solutions can! Quick to learn and simple integrations of third party vendors.
AU
Anonymous User
01/25/19
"Better Options Out There"
What do you like best about Zoho CRM? I really enjoyed the ease of use within this CRM What do you dislike about Zoho CRM?
RC
Ramón C
01/25/19
"Good CRM"
What do you like best about Zoho CRM? excellent CRM, fast, secure, accurate data, safe, efficiency, easy to learn, great platform. What do you dislike about Zoho CRM?
AU
Anonymous User
01/25/19
"Can be customized"
What do you like best about Zoho CRM? Zoho allows you to get pretty customized with how you organize your CRM which was helpful, it required a bit a logic writing but it can be done
CB
Chase B
01/25/19
"Sales IQ is great but the CRM is iffy"
What do you like best about Zoho CRM? We use zoho to house all of our contacts and leads and also to track the stages of where our deals are at. Sales IQ is wonderful for seeing who is on our site and where they are from. We pull many people off of sales IQ and that is mainly what pays for our subscription.
AU
Anonymous User
01/24/19
"Great software"
What do you like best about Zoho CRM? It is really useful for me to keep track of what tasks I have coming up and to keep on top of them. It is also useful for assigning tasks to other colleagues to ensure work gets finished. The go-getters section motivates you to finish all your tasks on time.
RC
Robin C
01/24/19
"Excellent tool!"
What do you like best about Zoho CRM? With Zoho CRM you can integrate all the elements for interaction with customers on one platform. It is a very useful software for the operations of purchase and sales of the company. All the operations can be easily held with one click, things are more efficient and quick, thanks to zoho.
AU
Anonymous User
01/23/19
"Convenient "
What do you like best about Zoho CRM? Ease of use and cost are the best factors. Definitely the price. What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].