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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in July 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 1481-1490 out of 2471

AU

Anonymous User

05/06/19

4.5 out of 5

"Perfect for new business owners"

What do you like best about Zoho CRM? Zoho CRM has really helped me to attract, retain, and satisfy customers to grow my business bigger and making it all possible is only because of them, It has got an exceptional way to allow me to create, through a simple algorithm and conditions, the workflow of an area. This is the only platform that has helped me increase our company's turnover and revenues

AL

AUREA LUZ R

05/04/19

4.5 out of 5

"Control and track your buyers and sellers with this incredible platform"

What do you like best about Zoho CRM? It is a very versatile platform with which you can manage many of the activities and tasks of your company, helps you manage effectively your relationship with customers and suppliers, is robust, economical, easy to use and integration with other tools zoho results.

DT

David T

05/03/19

1 out of 5

"Try something else"

What do you like best about Zoho CRM? Pricing was reasonable. I’d leave it at that because there wasn’t anything else worth mentioning, but I’m required to put more characters here.

AU

Anonymous User

05/01/19

4.5 out of 5

"Zoho Review"

What do you like best about Zoho CRM? Zoho is easy to use and modify to your specific needs. What do you dislike about Zoho CRM?

BC

Barbara C

05/01/19

4.5 out of 5

"Works well!"

What do you like best about Zoho CRM? Great reporting and analytics, Easily customizable,

RV

Ray V

04/30/19

5 out of 5

"Powerful, reasonably priced CRM"

What do you like best about Zoho CRM? I am able to track all my contacts and when and how I contacted them. I am able to track my sales progress and I use the app for all my quoting, and sales orders that I must submit once sold.

JW

James W

04/30/19

5 out of 5

"Web-based CRM designed to attract, retain, and satisfy customers to grow our business"

What do you like best about Zoho CRM? Zoho is leading CRM of market and gives us many helpful option for upgrade our business and has basic layouts which gives us opportunity to to get customers. Zoho provide us a basic track where we can explain about our products and attract clients for further deals. It install easily on our systems and works gratefully. Zoho collaborate with other applications such as on Facebook which enable us to advertise about our product and can get helpful ...

Read more

DI

Drew I

04/30/19

4.5 out of 5

"Very Good CRM that does a lot with little training or downtime"

What do you like best about Zoho CRM? Zoho is fully customizable and simple to use. Endless custom fields making report generation a breeze. What do you dislike about Zoho CRM?

AP

Anton P

04/29/19

4.5 out of 5

" Reliable and powerful accounting software"

What do you like best about Zoho CRM? Zoho is a reliable and powerful mail and groupware service. I've used it a few times for clients and for one of my own blogs. The free mail accounts have an easy to use web interface, and the built-in apps are handy too.

WF

William F

04/25/19

5 out of 5

"Best CRM System - Highly Recommend! "

What do you like best about Zoho CRM? Zoho CRM is the best CRM that I've ever used...hands down. It is easy to build-out different tools and modules as needed, but also functions extremely well for a complete follow-up system for our current clients. We love Zoho and they continue to roll-out new updates and tools to help our business as we grow.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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