9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1471-1480 out of 2471
JA
Jerrica A
05/08/19
"Customizable crm with superfluous reminders"
What do you like best about Zoho CRM? I love that you can customize the data panels and email templates. What do you dislike about Zoho CRM?
PH
Phillip H
05/08/19
"An suite which fulfill the demands of content management."
What do you like best about Zoho CRM? Zoho is a basic CRM product in market it provides us useful and simple features to run our entire business. It integrates with more than 40 applications which serve us in our business of marketing. With the help of Zoho CRM suite we can manage and automate our business content.. Its features are very effective and enable us to create a best relation with customer and describe all details of our products towards them.
CT
Corey T
05/08/19
"Best and effective tool for our inbound sales."
What do you like best about Zoho CRM? Zoho is an CRM tool and CRM stands for (Customer Relation Management) it's mean it helps us to manage our relation5 with customer and provide them better service for further deals. Zoho has all the abilities to enable us to sale our product easily in front of customers and customize our product as requirements. Emails, live chats and telecommunication are its best feature which enable us to track our customer and contact them at the time of need, we can ...
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LA
Leandro Augusto N
05/07/19
"The best tool for big solutions. "
What do you like best about Zoho CRM? I liked Zoho CRM as it started to improve the sales systems of my company, once we installed it it was easy to use it, we also saved time by working with potential clients and differentiating them from real ones, it also has a very good integration capacity with other companies, it is very versatile when it comes to tracking the deals.
AU
Anonymous User
05/07/19
"Tpons of features but......"
What do you like best about Zoho CRM? A lot of features that are improved frequently What do you dislike about Zoho CRM?
AF
Abraham F
05/07/19
"Using zoho for small business"
What do you like best about Zoho CRM? 4 important tools in one software, you can track the progress of getting 1 client that becomes a lead, suscription or even a sale, the main reason for using a software CRM is that you can study how to improve your segmentation.
AU
Anonymous User
05/07/19
"Solid CRM Software!"
What do you like best about Zoho CRM? The layout of the Zoho CRM is simple enough for almost anyone to use. What do you dislike about Zoho CRM?
EJ
Eva J
05/07/19
"Free CRM for startups and small businesses."
What do you like best about Zoho CRM? Free!!! I am creating a small business, and though I have a backer, I try to minimize all of my costs, so I don't feel bad about having my hand out.
AU
Anonymous User
05/07/19
"Tpons of features but......"
What do you like best about Zoho CRM? A lot of features that are improved frequently What do you dislike about Zoho CRM?
AU
Anonymous User
05/07/19
"Solid CRM Software!"
What do you like best about Zoho CRM? The layout of the Zoho CRM is simple enough for almost anyone to use. What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].