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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in July 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 1461-1470 out of 2471

AU

Anonymous User

05/14/19

4 out of 5

"Zoho as an Affordable Solution"

What do you like best about Zoho CRM? I love that Zoho is so affordable and gives me peace of mind knowing my contacts are living somewhere. I've utliized plug-ins in the past, such as Zapier, to help automate my marketing efforts.

JK

Jamie K

05/14/19

4 out of 5

"One of the best CRM solutions out there!"

What do you like best about Zoho CRM? This tool is one of the best out there, and it has an easy to use Graphic User Interface which allow users to integrate third-party clients to make a good team such as Google Apps and makes it one of its kind. It has functions and commands that our team can understand without having issues and our clients will be satisfied with their doubts cleared and problem-free thanks to this solution.

JR

Jayson R

05/13/19

5 out of 5

"A web-based CRM designed for our business and content management."

What do you like best about Zoho CRM? It enables customer account management in various ways. It serves SME (Small and medium enterprises) as well as large enterprises. Tracking feature helps the user to track where customers are lying in a sales cycle, history of contract, deal size and competitors’ profiles. The pricing plan of Zoho CRM is cheap in comparison to other CRM software. It integrates easily with the applications of Google. For example, Google Docs, Tasks, Calendar, Contracts ...

Read more

JM

Jack M

05/12/19

5 out of 5

"A perfect tool for inbound sales and marketing."

What do you like best about Zoho CRM? Zoho is an CRM tool and it has many reliable features for our business of marketing. It allows us to update product regularly which attracts customers and we can easily find clients for further deals. Data sync and records are update regularly which allows us to customize product features and make them as requirements of customers. Integration with Gmail is another big opportunity for us which allow us to track customers at the time of need and call ...

Read more

LP

Liam P

05/11/19

4.5 out of 5

"Zoho CRM is an incredible tool to modify and organize"

What do you like best about Zoho CRM? What we like most about this tool is that through it we have increased more sales, that means that we also improve as a company to offer a better service to customers. In addition with Zoho CRM we can acquire functions that are useful for making impressive sales, and thus obtain customers that are important for any business

SM

Shareque M

05/11/19

4.5 out of 5

"Zoho CRM Ease Your Daily Routine"

What do you like best about Zoho CRM? Zoho CRM is the best option available currently in the market as compared to other CRM. It gives facilities to customize as per your requirement, without any coding knowledge.

LE

Lauren E

05/10/19

5 out of 5

"Zoho CRM is GREAT for Business development "

What do you like best about Zoho CRM? Zoho is one of the many CRMs programs I have used in sales. There are many different levels of the program you can purchase, depending on what uses the company will get benefit from. My company purchased the basis set-up at first and ended up upgrading within a few weeks. The thing I liked best about zoho is how intuitive it is to what an inside sales team needs to track the sales cycle.

GG

Gabriel G

05/10/19

4.5 out of 5

"Zoho CRM is one of the best options for managing clients"

What do you like best about Zoho CRM? It offers a wide capacity for Action management, and the possibility of segmenting clients. It also allows the user to perform text analysis, and of trends, with which sales strategies can be made. Your sales management is easily organized.

AU

Anonymous User

05/10/19

4.5 out of 5

"Keep up with your CRM"

What do you like best about Zoho CRM? I like how it easy is to write notes and add attachments What do you dislike about Zoho CRM?

DD

Donald D

05/09/19

5 out of 5

""Zoho CRM fulfills our requirements since it enables us to speak with our clients""

What do you like best about Zoho CRM? I like it since it is an extraordinary device to catch clients are essential to any business. Utilizing the correct programming, as Zoho CRM, to oversee client connections and market your image can make your business. Zoho CRM fulfills our necessities since it enables us to speak with our clients, be near them and know their worries, phenomenal programming.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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