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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in July 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 1451-1460 out of 2471

JK

Jenny Kim H

05/21/19

3.5 out of 5

"CSR for SMB"

What do you like best about Zoho CRM? Zoho is a great CRM to start our sales team out with. We spent a fortune on Salesforce with 0 adoption. The cost of Zoho is only a fraction of Salesforce so we moved to Zoho to get our Sales team feet wet and build an environment to adopt the use of a CRM.

AU

Anonymous User

05/20/19

3 out of 5

"Customisable but basic"

What do you like best about Zoho CRM? You can change the tabs and modules and setup advanced user permissions. What do you dislike about Zoho CRM?

KL

Kimball L

05/20/19

5 out of 5

"Zoho Review"

What do you like best about Zoho CRM? Being able to look at a client database and know all the details about that profile. What do you dislike about Zoho CRM?

AU

Anonymous User

05/18/19

2 out of 5

"Say Zoom on Zoho"

What do you like best about Zoho CRM? I have enjoyed the product. It could that I just love tech. What do you dislike about Zoho CRM?

MW

Mirana W

05/16/19

5 out of 5

"The best platform."

What do you like best about Zoho CRM? Like the function of combining tables. It is also a great tool for managing my clients and scheduling employees. What do you dislike about Zoho CRM?

JR

James R

05/15/19

3.5 out of 5

"The best CRM for start ups and small businesses"

What do you like best about Zoho CRM? The cost is SO much more affordable than other platforms and it has most of the same features and tools! What do you dislike about Zoho CRM?

JR

James R

05/15/19

3.5 out of 5

"The best CRM for start ups and small businesses"

What do you like best about Zoho CRM? The cost is SO much more affordable than other platforms and it has most of the same features and tools! What do you dislike about Zoho CRM?

AU

Anonymous User

05/14/19

5 out of 5

"awesome product"

What do you like best about Zoho CRM? flow chart, business process, management, dashboard What do you dislike about Zoho CRM?

AU

Anonymous User

05/14/19

4 out of 5

"Zoho as an Affordable Solution"

What do you like best about Zoho CRM? I love that Zoho is so affordable and gives me peace of mind knowing my contacts are living somewhere. I've utliized plug-ins in the past, such as Zapier, to help automate my marketing efforts.

JK

Jamie K

05/14/19

4 out of 5

"One of the best CRM solutions out there!"

What do you like best about Zoho CRM? This tool is one of the best out there, and it has an easy to use Graphic User Interface which allow users to integrate third-party clients to make a good team such as Google Apps and makes it one of its kind. It has functions and commands that our team can understand without having issues and our clients will be satisfied with their doubts cleared and problem-free thanks to this solution.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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