9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
Efficiency at your fingertips.
Add to compare
Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
Filter results
Sort by :
Showing 1441-1450 out of 2471
CE
Christopher E
05/23/19
"Highly Customizable CRM"
What do you like best about Zoho CRM? Zoho CRM is dynamic, easy to use, and has a minor learning curve. It syncs with other Zoho products, which is a fantastic feature.
CE
Christopher E
05/23/19
"Highly Customizable CRM"
What do you like best about Zoho CRM? Zoho CRM is dynamic, easy to use, and has a minor learning curve. It syncs with other Zoho products, which is a fantastic feature.
AU
Anonymous User
05/23/19
"Transactions coordinator "
What do you like best about Zoho CRM? I like that you can see all the deals at once. What do you dislike about Zoho CRM?
SF
Scott F
05/22/19
"Customize to your Content"
What do you like best about Zoho CRM? I love the customization that Zoho has built into it's system. Every field in the modules can be modified and you are able to write scripts or set up workflows or automation to your hearts content. Zoho CRM is able to sync with Zoho Books so all of your information is in one place, no needing to look in another area for invoice information, its in the CRM.
AU
Anonymous User
05/22/19
"Completely satisfied with ZOHO CRM, price is also affordable"
What do you like best about Zoho CRM? When we run campaigns Mails are landing to primary mails What do you dislike about Zoho CRM?
AU
Anonymous User
05/22/19
"Completely satisfied with ZOHO CRM, price is also affordable"
What do you like best about Zoho CRM? When we run campaigns Mails are landing to primary mails What do you dislike about Zoho CRM?
SG
Sara G
05/22/19
"Best CRM out there "
What do you like best about Zoho CRM? I like the way that Zoho CRM is anything but difficult to utilize. The setup and style is basic that it permits pretty much anybody with some kind of PC learning to begin. I like the way that the CRM has customization input that can suit your business needs. It has simple to utilize tabs to monitor various parts of offers! Records, contacts, all in a simple to discover tab.
PP
Prez P
05/21/19
"A complete suite for customer relation management."
What do you like best about Zoho CRM? Zoho is great tool which mostly use for customer relation management, it also uses for sales business. We can customize our product features and convert them easily as requirements of customers. Zoho integrate well with social media such as with Facebook and with Linked which provide us opportunity to introduce our product in front of online visitors, we can easily get customer for further business. Its so easy to navigate and reports and filters are ...
Read more
JK
Jenny Kim H
05/21/19
"CSR for SMB"
What do you like best about Zoho CRM? Zoho is a great CRM to start our sales team out with. We spent a fortune on Salesforce with 0 adoption. The cost of Zoho is only a fraction of Salesforce so we moved to Zoho to get our Sales team feet wet and build an environment to adopt the use of a CRM.
JK
Jenny Kim H
05/21/19
"CSR for SMB"
What do you like best about Zoho CRM? Zoho is a great CRM to start our sales team out with. We spent a fortune on Salesforce with 0 adoption. The cost of Zoho is only a fraction of Salesforce so we moved to Zoho to get our Sales team feet wet and build an environment to adopt the use of a CRM.
Free vendor scorecard
Evaluate Zoho CRM objectively with the CRM software scorecard
A weighted CRM software vendor scorecard to score Zoho CRM against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].