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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in July 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 1421-1430 out of 2471

AU

Anonymous User

05/30/19

3.5 out of 5

"Everyday User"

What do you like best about Zoho CRM? Zoho is the heart of all my contacts, I am able to manage my customers and prospects on a daily basis all in one place. What do you dislike about Zoho CRM?

AU

Anonymous User

05/29/19

3.5 out of 5

"best cloud software available"

What do you like best about Zoho CRM? I use Zoho for day to day activities the interface is quite simple and fast. What do you dislike about Zoho CRM?

AU

Anonymous User

05/29/19

4 out of 5

"Perfect Sales Tool for Management!"

What do you like best about Zoho CRM? Amazing tool to track the sales progress, new potentials, closing potentials, closed deals (won and lost). The reports provided are detailed and efficient for further analysis. You can also track sales people and customer interaction.

AU

Anonymous User

05/29/19

3.5 out of 5

"Realiable"

What do you like best about Zoho CRM? Very easy to use, but it wasn't easy to integrate. Zapier was necessary to use, and that sucked. What do you dislike about Zoho CRM?

AU

Anonymous User

05/29/19

3.5 out of 5

"Customizable but Lonely"

What do you like best about Zoho CRM? Very customizable, especially once you have Enterprise plan. What do you dislike about Zoho CRM?

AU

Anonymous User

05/29/19

4 out of 5

"Perfect Sales Tool for Management!"

What do you like best about Zoho CRM? Amazing tool to track the sales progress, new potentials, closing potentials, closed deals (won and lost). The reports provided are detailed and efficient for further analysis. You can also track sales people and customer interaction.

AU

Anonymous User

05/29/19

3.5 out of 5

"Customizable but Lonely"

What do you like best about Zoho CRM? Very customizable, especially once you have Enterprise plan. What do you dislike about Zoho CRM?

AU

Anonymous User

05/29/19

3.5 out of 5

"best cloud software available"

What do you like best about Zoho CRM? I use Zoho for day to day activities the interface is quite simple and fast. What do you dislike about Zoho CRM?

AU

Anonymous User

05/29/19

3.5 out of 5

"Realiable"

What do you like best about Zoho CRM? Very easy to use, but it wasn't easy to integrate. Zapier was necessary to use, and that sucked. What do you dislike about Zoho CRM?

AU

Anonymous User

05/29/19

3 out of 5

"Initially hard to navigate"

What do you like best about Zoho CRM? ability to quickly upload/copy and paste text and images What do you dislike about Zoho CRM?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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