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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in July 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 1361-1370 out of 2471

PM

Pablo M

07/19/19

4.5 out of 5

"A great CRM software"

What do you like best about Zoho CRM? The item is amazingly simple to modify, at the point that except if you will accomplish something exceptionally particular, you may require outer help, generally, the increase bend is simple and quick. There are various adaptations, that are entirely moderate, one of the distinction against the pioneers is that the cost up to 5 clients may be the sensible, however over 5 the costs goes truly elevated. On account of Zoho underneath 5 is free with its ...

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SA

SHAHNAWAZ A

07/18/19

4.5 out of 5

"Best CMR Portal"

What do you like best about Zoho CRM? Very easy to access, Evry thing showing on the main pages, like today leads and today task. to know how to work and manage every work in one day. Amount bt stage is showing the earning amount by the different-different way. and the last one showing on the dashboard is close by this report. it is a really very good portal for any company and organization for management. if we click on leads, every lead are showing with much more details. we can also ...

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AU

Anonymous User

07/14/19

5 out of 5

"Great tool for customer followup"

What do you like best about Zoho CRM? 1. Lots of integrations including sms which makes easy to communicate with customers, in multiple channels. 2. Zoho CRM API gives privilege to update or create new entries directly from our company website and backend panel.

LM

Luz M

07/12/19

4.5 out of 5

"Zohocrm offers a very stable relationship management "

What do you like best about Zoho CRM? The lead management offered by zohocrm is one of the best we have worked with. Their account and tracking alert systems for relationships are simply great. Zohocrm allows us to capture potential clients, distribute them, prioritize them, and apply nurturing. The tools for customer service management are very varied, and can be used simultaneously, so we can respond to technical support tickets from our customers, and at the same time track live ...

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GL

Goodness L

07/12/19

5 out of 5

"My review on Zoho CRM: it organize market sales. "

What do you like best about Zoho CRM? The things i like about Zoho CRM are: We were able to solve marketing problems at the business level and publicize the brand at the commercial level, the tools they give us are very good, be satisfied with the result, and the most important thing helps us to sell better and faster and smarter, What I like most is that it has a friendly interface and an unbeatable value, live chat, email, telephone, for this reason I recommend the product to be used ...

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BS

Brian S

07/11/19

4.5 out of 5

"Soho has helped manage our sales process"

What do you like best about Zoho CRM? Zoho works quite well. Has enough features for us as a small business. I like it better than sale force in some aspects. What do you dislike about Zoho CRM?

DS

Dinesh S

07/09/19

4.5 out of 5

"An easy to implement CRM with outstanding support capabilities."

What do you like best about Zoho CRM? ● Effective CRM that helps in scrutinizing commercials with customers. ● Better report management assist in streamlining trading process with suppliers.

HP

Heather P

07/08/19

4.5 out of 5

"I absolutely love zoho"

What do you like best about Zoho CRM? There are so many different tools you can utilize; it's not just email. You can create an invoice, website, track payments, take notes, set appointments... it really is just like a small scale outlook. It's very user friendly and easy to navigate. I know that all my important documents and records are safe, secure and that my emails never get reformatted without my consent.

AU

Anonymous User

07/06/19

3 out of 5

"Lots of Tools"

What do you like best about Zoho CRM? Zoho has lots of options and tools. It can be a one stop shop for a small business What do you dislike about Zoho CRM?

IN

irene n

07/03/19

4.5 out of 5

"Zoho CRM Reviews "

What do you like best about Zoho CRM? Zoho CRM is the simplest and easiest tool to use for the effective planning, management and communication of the business. This is enhanced by the fact that this tools will help in enhancing effective communication in the organization.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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