9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
Efficiency at your fingertips.
Add to compare
Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
Filter results
Sort by :
Showing 1261-1270 out of 2471
AU
Anonymous User
09/06/19
"Zoho One"
What do you like best about Zoho CRM? Allows you to integrate a lot of applicants so that everything is just in one place What do you dislike about Zoho CRM?
WW
Wendy W
09/06/19
"Very flexible and cost effective CRM, with tons of integrations available"
What do you like best about Zoho CRM? That is is very customizable - I can arrange screens however I want, as well as create custom modules/scripts. What do you dislike about Zoho CRM?
SC
Shoshana C
09/04/19
"Zoho for a marketing company"
What do you like best about Zoho CRM? Zoho's design is clear and easy to understand. Most features are intuitive so the program is easy to use overall for any technical level of employee.
AU
Anonymous User
09/03/19
"Leaves a bit to be desired"
What do you like best about Zoho CRM? CRM is very streamlined once you get to the page you need. Getting to that point can sometimes be difficult and complicated.
AP
Annabelle P
09/03/19
"Extremely easy to use and has all the necessary elements."
What do you like best about Zoho CRM? I like it so much that Zoho products have always been very friendly to implement, the team provides a lot of content about functionality, customization, application and successful operating environments in the form of documentation and my favorite videos I could also track the sales made and the Email notification as an open state is a very useful tool for a sales professional and we love the fact that different modules can be customized to fit ...
Read more
AG
Ashish G
08/31/19
"All the necessary features minus the clutter"
What do you like best about Zoho CRM? Easy to use interface, all necessary integration s and lead management features. Having used all the top CRM systems, Zoho is one of the best out there and cheaper than Salesforce and some other tools out there. Can be used for leads management, nurturing and other marketing automation.
AW
Anna W
08/31/19
"helpful software!"
What do you like best about Zoho CRM? As specified by its name, Zoho CRM is designed to attain, retain and satisfy a customer for a longterm relationships. It helps the businesses to grow instantly. Zoho is really easy to use, helped me in engaging customers from different platforms with help of numerous activities or offers
AU
Anonymous User
08/31/19
"Amazing experience"
What do you like best about Zoho CRM? The price point fir zoho CRM. SMEs get the most bangs for their buck What do you dislike about Zoho CRM?
AS
Anu S
08/31/19
"Simple and best"
What do you like best about Zoho CRM? This is very easy to use CRM, completely automated and hassle free installation. The reporting structure is very good and have number of reports already included in it. you can also export the reports in to desire format i.e. PDF or excel etc.
AW
Anna W
08/31/19
"helpful software!"
What do you like best about Zoho CRM? As specified by its name, Zoho CRM is designed to attain, retain and satisfy a customer for a longterm relationships. It helps the businesses to grow instantly. Zoho is really easy to use, helped me in engaging customers from different platforms with help of numerous activities or offers
Free vendor scorecard
Evaluate Zoho CRM objectively with the CRM software scorecard
A weighted CRM software vendor scorecard to score Zoho CRM against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].