9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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JM
Joseph M
09/10/19
"The best way to manage deals"
What do you like best about Zoho CRM? As an agency it can be difficult to work with multiple clients and their email addresses. Enterprise, with Sales Inbox, makes it easy to segregate emails by address, folder, stage, and any other workflow step that reflects an existing process. This been a difficult solution to find and Enterprise makes it a snap, and even allows you to view and manage email in desktop clients, like Outlook.
AU
Anonymous User
09/09/19
"One of the best CRM tools in the market today"
What do you like best about Zoho CRM? Zoho CRM tool really helps to manage all the sales and marketing related activities. The best part of this tool is its lead management module is really efficient and easy to manage. Second, it helps sales people to capture all the details of a customer life cycle starting from the first stage. You may also send the email messages from this tool for better communication.
JS
jafar s
09/09/19
"This is the best CRM with all tools from emails to anylatics for maintaing buisness"
What do you like best about Zoho CRM? you name it from email domain service which we can enter your name servers to designing website with simple template mostly the saving all contacts filtering them with tags
AU
Anonymous User
09/09/19
"Zoho is a great tool to collaborate with teams"
What do you like best about Zoho CRM? It's very user-friendly. It's easy to collaborate with team members especially when they are spread across different cities/countries.
AF
Ashley F
09/09/19
"Zoho CRM is very helpful"
What do you like best about Zoho CRM? The ease of inputting clients & being able to schedule reminders as well as take notes knowing it auto-dates them. What do you dislike about Zoho CRM?
AU
Anonymous User
09/09/19
"Best CRM tool"
What do you like best about Zoho CRM? I like their simple yet effective user interface the most. I can use it very easily. Zoho CRM helps us to manage our all databases and related information at one place with amazing security.
AU
Anonymous User
09/08/19
"Lacks so much detail"
What do you like best about Zoho CRM? Simplicity, and ease of finding contacts and making notes What do you dislike about Zoho CRM?
AU
Anonymous User
09/08/19
"Zoho : A user friendly CRM for any bussines"
What do you like best about Zoho CRM? The mangament of zoho has everything covered from zoho people To the sales management What do you dislike about Zoho CRM?
EM
Elizabeth M
09/08/19
"Works well!"
What do you like best about Zoho CRM? You will access the tool via using mobile phone. There is a mobile phone app of the tool. You can manage all the functions of the tools via using this app. It makes the managing function more vibrant and useful for the development of your business. Another very important facility of the tool is that it is directly connected with the Google app.
AD
Alex D
09/06/19
"Best CRM so far... at least for me"
What do you like best about Zoho CRM? I have tried 3 different CRM systems in the last 3.5 years, and Zoho is the one that definitely fits our business needs. We are a 9 people company the does B2B businesses and Zoho CRM is flexible enough to fulfill our CRM needs. Very poiwerfull
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].