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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in July 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 1241-1250 out of 2471

AU

Anonymous User

09/14/19

5 out of 5

"Tailored to your need "

What do you like best about Zoho CRM? Zoho can be tailored to your need and is very easy to use once set up. What do you dislike about Zoho CRM?

AU

Anonymous User

09/14/19

4 out of 5

"Good solution for startups"

What do you like best about Zoho CRM? The pricing is really nice and affordable What do you dislike about Zoho CRM?

KS

Kevin S

09/14/19

3.5 out of 5

"Gets the job done"

What do you like best about Zoho CRM? Zoho CRM allows our small team to always be in the know regarding our prospects and current customers. It allow myself as Team Leader to know exactly where our team members are on each deal. As well, the crm easily connects to your marketing page which allows easy tracking on lead statues.

JB

Jack B

09/13/19

5 out of 5

"Zoho CRM is the best business management software. "

What do you like best about Zoho CRM? Zoho CRM are popular information management and productivity software. Zoho CRM has fully integrated Customer Relationship Management (CRM) modules. We used this software for the emails tracking and it really help us in business management. Zoho CRM is fully customizable software to improve the company’s sales. Expenses and the invoices are the essential tasks which can be easily done by the Zoho CRM software. Hence, this software is best and great for ...

Read more

JD

Jon Dominic M

09/13/19

5 out of 5

"Easy To Use Software for Making and Tracking Quotes"

What do you like best about Zoho CRM? I've used many other CRM for making and tracking quotes and this is hands down one of the best. You don't need a lot of training to use this just make it how you want the out put to be.

AU

Anonymous User

09/12/19

4 out of 5

"User friendly interface"

What do you like best about Zoho CRM? Zoho CRM can be used easily by common people What do you dislike about Zoho CRM?

HD

Hiten D

09/11/19

5 out of 5

"Excellent CRM Software"

What do you like best about Zoho CRM? We are using Zoho CRM Software from last 2 year. I liked most in Zoho CRM is "Lead management". We have below tabs in CRM and which are the very useful options to manager Leads in Zoho CRM.

KO

Karl O

09/11/19

5 out of 5

"Zoho is the perfect solution for Small and Medium Sized Businesses"

What do you like best about Zoho CRM? This CRM-platform allows each entrepreneur to adapt the platform to his personal needs and not the way around. By adding extra fields, automation and to some degree customisation with the deluge scripts, Zoho goes a long way. The price for this is more than fair in comparison to say SalesForce or MS Dynamics.

AS

Aman S

09/11/19

4.5 out of 5

"Great CRM with seamless accessibility from mobile or web."

What do you like best about Zoho CRM? Zoho CRM lets you create leads in different accounts of the sales team members. It made it easy to calculate incentives and keep track of the progress report of the team members. It also connects with other applications of Zoho like accounting Saas to convert the leads as customer contact. And all the other application of Zoho CRM packed together removes a lot of hustle.

AU

Anonymous User

09/11/19

3.5 out of 5

"To increase sales"

What do you like best about Zoho CRM? Working with the companies and leads to bring in new business What do you dislike about Zoho CRM?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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