9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1211-1220 out of 2471
AU
Anonymous User
09/19/19
"Zoho CRM is all in one package for a company"
What do you like best about Zoho CRM? Sales applications that which is provided to the small businesses are awesome. What do you dislike about Zoho CRM?
AU
Anonymous User
09/19/19
"Best crm experience"
What do you like best about Zoho CRM? IAM novice to CRM management and I don't know how to do and what to do, which is easy of understand to calculate all my inventory and database of customers.
AU
Anonymous User
09/19/19
"Zoho Crm helped us to sell a product in various ways .A very professional team with no errors found."
What do you like best about Zoho CRM? It helped us to interactions between users and company about reports and everything.Easier way to find the potential customer.
AU
Anonymous User
09/19/19
"Best crm experience"
What do you like best about Zoho CRM? IAM novice to CRM management and I don't know how to do and what to do, which is easy of understand to calculate all my inventory and database of customers.
TM
Tomy M
09/18/19
"A faster engine for product marketing."
What do you like best about Zoho CRM? Zoho CRM provides us high functionality and comes with a bundle of features to manage product information. It enables to create of a relationship with customers and Zoho has the ability to customized projects converted into customization. Zoho is a great tool for contact management service to provide a high tool that enables the storage, tasking management and organized product plan with a team member. It is easy to make conversion form lead accounts ...
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AP
Andrew P
09/18/19
"Highly recommended software that is easy to use"
What do you like best about Zoho CRM? I think that zoho was really easy to pick up and learn right off the bat. Being able to work with the leads management interface without any troubles was awesome. Further, the leads management dashboard is very well developed and has allowed me to process my clients data into forms that are eventually invoiced to brokers automatically once I mark the sales as complete, this automation has been time saving and easy to implement.
AU
Anonymous User
09/18/19
"Modern, Economical and Responsive"
What do you like best about Zoho CRM? The platform looks very modern, and is an economical, pragmatic one to replace Salesforce and similar CRM giants. What do you dislike about Zoho CRM?
KL
Krunal L
09/18/19
"Good CRM solution with multiple capabilities"
What do you like best about Zoho CRM? Project Management and Billing features, ease of use and centralized dashboard. Plenty of tools for project management, planning and monitoring .. pre-built reports ...
AU
Anonymous User
09/18/19
"Very nice CRM - Great choice!"
What do you like best about Zoho CRM? Its very flexible and strong! I love the automation that zoho provide to us. Everything is in one place, it make it very convenient for the user to collaborate. Also, the price is very convenient. I have look into salesforce and realize that it's complex and way more expensive. Zoho is a sure shot and it can improve while you grow.
KL
Krunal L
09/18/19
"Good CRM solution with multiple capabilities"
What do you like best about Zoho CRM? Project Management and Billing features, ease of use and centralized dashboard. Plenty of tools for project management, planning and monitoring .. pre-built reports ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].