9.8
SpotScore
Zoho CRM Reviews in November 2026: User Ratings, Pros & Cons
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Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1211-1220 out of 2471
AU
Anonymous User
09/19/19
"Zoho CRM is all in one package for a company"
What do you like best about Zoho CRM? Sales applications that which is provided to the small businesses are awesome. What do you dislike about Zoho CRM?
AU
Anonymous User
09/19/19
"Best crm experience"
What do you like best about Zoho CRM? IAM novice to CRM management and I don't know how to do and what to do, which is easy of understand to calculate all my inventory and database of customers.
AU
Anonymous User
09/19/19
"Zoho Crm helped us to sell a product in various ways .A very professional team with no errors found."
What do you like best about Zoho CRM? It helped us to interactions between users and company about reports and everything.Easier way to find the potential customer.
AU
Anonymous User
09/19/19
"Best crm experience"
What do you like best about Zoho CRM? IAM novice to CRM management and I don't know how to do and what to do, which is easy of understand to calculate all my inventory and database of customers.
AR
Alec R
09/18/19
"Highly recommended CRM software for client and leads management"
What do you like best about Zoho CRM? I have been using Zoho CRM mostly for leads management and dashboarding regarding my business generation and I love it so far. I think that leads management has so many functionalities for handling clients such as different groups, different process, and more, that it is a very versatile tool. Further, I have been using the dashboarding feature to generate ways for me to measure my sales against the top agents, and I think the service works very well ...
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AF
Alexis F
09/18/19
"Easy client management CRM for leads and dashboarding"
What do you like best about Zoho CRM? I think that the best thing about zoho is how easy the complex features are to use. The leads management interface is not at all hard to organize according to my needs as well as integrate into the other dashboards that I have - such as pending work categorization. I think that the interface is really nice and visually appealing as well. Lastly, I also like that the custom reporting features are efficient and easy to implement across the board with ...
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AU
Anonymous User
09/18/19
"Modern, Economical and Responsive"
What do you like best about Zoho CRM? The platform looks very modern, and is an economical, pragmatic one to replace Salesforce and similar CRM giants. What do you dislike about Zoho CRM?
KL
Krunal L
09/18/19
"Good CRM solution with multiple capabilities"
What do you like best about Zoho CRM? Project Management and Billing features, ease of use and centralized dashboard. Plenty of tools for project management, planning and monitoring .. pre-built reports ...
KL
Krunal L
09/18/19
"Good CRM solution with multiple capabilities"
What do you like best about Zoho CRM? Project Management and Billing features, ease of use and centralized dashboard. Plenty of tools for project management, planning and monitoring .. pre-built reports ...
AP
Andrew P
09/18/19
"Highly recommended software that is easy to use"
What do you like best about Zoho CRM? I think that zoho was really easy to pick up and learn right off the bat. Being able to work with the leads management interface without any troubles was awesome. Further, the leads management dashboard is very well developed and has allowed me to process my clients data into forms that are eventually invoiced to brokers automatically once I mark the sales as complete, this automation has been time saving and easy to implement.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].