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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in July 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 1211-1220 out of 2471

HF

Helena F

09/19/19

4 out of 5

" Efficient, powerful and customizable contact management solution"

What do you like best about Zoho CRM? Zoho CRM offers a complete project management solution combined with sales management, marketing automation, and customer support used by employees to manage customer-centric activities. We've started saving money by eliminating the need for individual tools for each feature. At Zoho CRM, you get it all together at once for the right price.

AU

Anonymous User

09/19/19

4.5 out of 5

"Best crm experience"

What do you like best about Zoho CRM? IAM novice to CRM management and I don't know how to do and what to do, which is easy of understand to calculate all my inventory and database of customers.

LN

Louisa N

09/19/19

4 out of 5

"Amazing capabilities (but easy to get a bit lost)"

What do you like best about Zoho CRM? As a CRM it can be really helpful. I've used it with a few clients and used it alongside Zoho Surveys, Zoho Forms and Zoho Projects (plus other Zoho and other products). It can do some really clever stuff.

AU

Anonymous User

09/19/19

4 out of 5

"Zoho CRM is all in one package for a company"

What do you like best about Zoho CRM? Sales applications that which is provided to the small businesses are awesome. What do you dislike about Zoho CRM?

TM

Tomy M

09/18/19

5 out of 5

"A faster engine for product marketing."

What do you like best about Zoho CRM? Zoho CRM provides us high functionality and comes with a bundle of features to manage product information. It enables to create of a relationship with customers and Zoho has the ability to customized projects converted into customization. Zoho is a great tool for contact management service to provide a high tool that enables the storage, tasking management and organized product plan with a team member. It is easy to make conversion form lead accounts ...

Read more

AP

Andrew P

09/18/19

4.5 out of 5

"Highly recommended software that is easy to use"

What do you like best about Zoho CRM? I think that zoho was really easy to pick up and learn right off the bat. Being able to work with the leads management interface without any troubles was awesome. Further, the leads management dashboard is very well developed and has allowed me to process my clients data into forms that are eventually invoiced to brokers automatically once I mark the sales as complete, this automation has been time saving and easy to implement.

AP

Andrew P

09/18/19

4.5 out of 5

"Highly recommended software that is easy to use"

What do you like best about Zoho CRM? I think that zoho was really easy to pick up and learn right off the bat. Being able to work with the leads management interface without any troubles was awesome. Further, the leads management dashboard is very well developed and has allowed me to process my clients data into forms that are eventually invoiced to brokers automatically once I mark the sales as complete, this automation has been time saving and easy to implement.

KL

Krunal L

09/18/19

4.5 out of 5

"Good CRM solution with multiple capabilities"

What do you like best about Zoho CRM? Project Management and Billing features, ease of use and centralized dashboard. Plenty of tools for project management, planning and monitoring .. pre-built reports ...

AU

Anonymous User

09/18/19

5 out of 5

"Very nice CRM - Great choice!"

What do you like best about Zoho CRM? Its very flexible and strong! I love the automation that zoho provide to us. Everything is in one place, it make it very convenient for the user to collaborate. Also, the price is very convenient. I have look into salesforce and realize that it's complex and way more expensive. Zoho is a sure shot and it can improve while you grow.

AU

Anonymous User

09/18/19

4 out of 5

"Modern, Economical and Responsive"

What do you like best about Zoho CRM? The platform looks very modern, and is an economical, pragmatic one to replace Salesforce and similar CRM giants. What do you dislike about Zoho CRM?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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