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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in July 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 1201-1210 out of 2471

KW

Kelly W

09/21/19

3.5 out of 5

"Solid CRM, Feature Rich"

What do you like best about Zoho CRM? Feature rich with matured sections of the software which "do as it says" vs "it tries to do that". Once fully setup and integrated with internal processes Zoho CRM does help companies achieve and track long terms goals.

GG

Garett G

09/20/19

4.5 out of 5

"Wonderful CRM for all different types of companies"

What do you like best about Zoho CRM? I think that zoho has created a great product for client management overall. I have been mostly using the leads management abilities of zoho and I am pleased that I have not ran into any issues so far working with the different categories of clients that I have created for my pipeline. I have also been able to automate form filling and invoicing through zoho itself, which has saved me much time proofing and filling out forms.

AU

Anonymous User

09/20/19

4 out of 5

"zoho is great if you know what you're doing"

What do you like best about Zoho CRM? user interface and user experience are my favorite things with zoho What do you dislike about Zoho CRM?

AU

Anonymous User

09/20/19

4 out of 5

"zoho is good"

What do you like best about Zoho CRM? its ui friendly to the users basically in my company it is used for managing the software development related

JE

Julia E

09/20/19

4.5 out of 5

"Very flexible CRM platform by Zoho."

What do you like best about Zoho CRM? Zoho CRM helps the sales entrepreneur in his daily journey of establishing daily interaction with customers. Of the good things I can highlight right now are:

JE

Julia E

09/20/19

4.5 out of 5

"Very flexible CRM platform by Zoho."

What do you like best about Zoho CRM? Zoho CRM helps the sales entrepreneur in his daily journey of establishing daily interaction with customers. Of the good things I can highlight right now are:

GG

Garett G

09/20/19

4.5 out of 5

"Wonderful CRM for all different types of companies"

What do you like best about Zoho CRM? I think that zoho has created a great product for client management overall. I have been mostly using the leads management abilities of zoho and I am pleased that I have not ran into any issues so far working with the different categories of clients that I have created for my pipeline. I have also been able to automate form filling and invoicing through zoho itself, which has saved me much time proofing and filling out forms.

AU

Anonymous User

09/19/19

5 out of 5

"Zoho Crm helped us to sell a product in various ways .A very professional team with no errors found."

What do you like best about Zoho CRM? It helped us to interactions between users and company about reports and everything.Easier way to find the potential customer.

CK

Caroline K

09/19/19

4 out of 5

"Easy CRM software that is efficient and good for processing clients"

What do you like best about Zoho CRM? I like the Leads Management abilities of Zoho CRM the best. The ability to separate out clients into different categories, input various kinds of information, and customize the dashboard to act according to the business requirements of my company has been immensely useful for me. I also find their reporting dashboards really easy to implement and share with the rest of my firm - they compare sales well and the graphics are effective.

AU

Anonymous User

09/19/19

4.5 out of 5

"Best crm experience"

What do you like best about Zoho CRM? IAM novice to CRM management and I don't know how to do and what to do, which is easy of understand to calculate all my inventory and database of customers.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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