9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1201-1210 out of 2471
AU
Anonymous User
09/21/19
"Fav crm"
What do you like best about Zoho CRM? I love the new updates. The CRM is much more clean than it used to be. It is so simple and straightforward to use. Simplicity is brilliance.
JE
Julia E
09/20/19
"Very flexible CRM platform by Zoho."
What do you like best about Zoho CRM? Zoho CRM helps the sales entrepreneur in his daily journey of establishing daily interaction with customers. Of the good things I can highlight right now are:
GG
Garett G
09/20/19
"Wonderful CRM for all different types of companies"
What do you like best about Zoho CRM? I think that zoho has created a great product for client management overall. I have been mostly using the leads management abilities of zoho and I am pleased that I have not ran into any issues so far working with the different categories of clients that I have created for my pipeline. I have also been able to automate form filling and invoicing through zoho itself, which has saved me much time proofing and filling out forms.
JE
Julia E
09/20/19
"Very flexible CRM platform by Zoho."
What do you like best about Zoho CRM? Zoho CRM helps the sales entrepreneur in his daily journey of establishing daily interaction with customers. Of the good things I can highlight right now are:
GG
Garett G
09/20/19
"Wonderful CRM for all different types of companies"
What do you like best about Zoho CRM? I think that zoho has created a great product for client management overall. I have been mostly using the leads management abilities of zoho and I am pleased that I have not ran into any issues so far working with the different categories of clients that I have created for my pipeline. I have also been able to automate form filling and invoicing through zoho itself, which has saved me much time proofing and filling out forms.
AU
Anonymous User
09/20/19
"zoho is good"
What do you like best about Zoho CRM? its ui friendly to the users basically in my company it is used for managing the software development related
AU
Anonymous User
09/20/19
"zoho is great if you know what you're doing"
What do you like best about Zoho CRM? user interface and user experience are my favorite things with zoho What do you dislike about Zoho CRM?
LN
Louisa N
09/19/19
"Amazing capabilities (but easy to get a bit lost)"
What do you like best about Zoho CRM? As a CRM it can be really helpful. I've used it with a few clients and used it alongside Zoho Surveys, Zoho Forms and Zoho Projects (plus other Zoho and other products). It can do some really clever stuff.
HF
Helena F
09/19/19
" Efficient, powerful and customizable contact management solution"
What do you like best about Zoho CRM? Zoho CRM offers a complete project management solution combined with sales management, marketing automation, and customer support used by employees to manage customer-centric activities. We've started saving money by eliminating the need for individual tools for each feature. At Zoho CRM, you get it all together at once for the right price.
CK
Caroline K
09/19/19
"Easy CRM software that is efficient and good for processing clients"
What do you like best about Zoho CRM? I like the Leads Management abilities of Zoho CRM the best. The ability to separate out clients into different categories, input various kinds of information, and customize the dashboard to act according to the business requirements of my company has been immensely useful for me. I also find their reporting dashboards really easy to implement and share with the rest of my firm - they compare sales well and the graphics are effective.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].