9.8
Spot Score
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1051-1060 out of 2471
AU
Anonymous User
10/29/19
"Zoho- great CRM for the price"
What do you like best about Zoho CRM? Zoho is a complete suite including CRM- great features at a reasonable price. Perfect for SMB What do you dislike about Zoho CRM?
DF
Darrell F
10/29/19
"Zoho is the best!"
What do you like best about Zoho CRM? Established track record of trust, easy to Use, powerful, convenience of smart chat, immediate access to the key info needed, able to map & automate sales processes with blueprint
AU
Anonymous User
10/29/19
"From small to large companies"
What do you like best about Zoho CRM? Zoho is easy to use and have a lot of features you can take advantage and boast your business What do you dislike about Zoho CRM?
AU
Anonymous User
10/29/19
"A lot of features and nice UI"
What do you like best about Zoho CRM? We have everything we want to manage customers and relations with them What do you dislike about Zoho CRM?
AU
Anonymous User
10/28/19
"Great service "
What do you like best about Zoho CRM? The customer service was great, they made sure I was able to implement zoom into my business. What do you dislike about Zoho CRM?
SC
Sateesh C
10/28/19
"User Friendly CRM"
What do you like best about Zoho CRM? I like it's user friendliness. It gives an option to edit the layout, through which you can add or rename certain categories. I found it cool. No matter how new you are to the system, you can learn using it in less than 5 minutes. It has options like narrow to zero filters, which will make your life easier. In app mailing by integrating to different tools like outlook is my another favorite feature of it.
AU
Anonymous User
10/28/19
"Great Project Management Tool"
What do you like best about Zoho CRM? Very easy to task and store documents in one time, as well as time-tracking all in one place What do you dislike about Zoho CRM?
AU
Anonymous User
10/27/19
"Zoho CRM review"
What do you like best about Zoho CRM? Functionality is flexible Field mapping
AU
Anonymous User
10/27/19
"Solution of CRM problem for business"
What do you like best about Zoho CRM? Easy engagement with leads and customers What do you dislike about Zoho CRM?
AU
Anonymous User
10/27/19
"Zoho CRM review"
What do you like best about Zoho CRM? Easy to setup , use and scale specially or a startup or SME What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].